Lombok Kid friendly Vacations

Gorgeous location right on the beach. We had a beach bungalow and it was sensational. All the staff are just beautiful and so helpful. Loved watching the sunset each night.

No Gymnasium or exercise facility. No mini bar in the room. No coffee pod machine in the room, not even a plunger and they refused to supply either. The pool at the Pool villas consistently carried leaf litter. Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this. The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild. 5 star? They're kidding. Maybe 25 years ago. Not now. The world has moved on and expectations have risen.

Excellent resort!

A beautiful villa suite of rooms with pool and beach front facilities. Really good food, beer and wine. Excellent, friendly and helpful staff who helped to make our stay very special. Highly recommended

Overall an amazing beachfront hotel, has everything you would want or expect. Only downside was the road to get into and out of the hotel was not ideal especially for larger vehicles.

It was a very beautiful resort and the staff were excellent. The restaurants, pools and some of the rooms faced the ocean and the sunsets were stunning. It was easy to get a sunbed which is not always the case in resorts. The gym was a bit small, not well maintained and quite basic The rooms were beautiful architecturally but lacked storage eg bed side drawers or drawers anywhere . The bathroom needed hooks at a reasonable height for towels However we loved our time there and would happily stay there again-

Overall an amazing beachfront hotel, has everything you would want or expect. Only downside was the road to get into and out of the hotel was not ideal especially for larger vehicles.

Excellent food, location, staff, everything

Very disappointing for a Sheraton This hotel feels strangely untouched since the day it was built. The rooms do not seem to have been properly renovated for decades — the furniture, bathroom, shower, and overall interior are all very old and worn out. Over the years, everything has clearly become tired and dated. The bedding and pillows had an unpleasant smell, which made the stay even less comfortable. The beach was also extremely dirty and was one of the biggest disappointments. When I booked the hotel, I specifically chose a rate that included a “Free Airport Shuttle.” Only after arriving did I find out that the transfer was free in one direction only. This was not clearly stated during the booking process and felt misleading. The positive side is the staff — they were friendly, polite, and pleasant to deal with. However, the property itself is absolutely not what I would expect from the Sheraton brand. I think many guests book this hotel because they trust the Sheraton name, and I personally felt misled by that. In terms of the condition of the rooms and facilities, the experience felt closer to an old 2-star motel than a Sheraton resort. This property urgently needs a major renovation.

Gorgeous location right on the beach. We had a beach bungalow and it was sensational. All the staff are just beautiful and so helpful. Loved watching the sunset each night.

Excellent resort!

Overall an amazing beachfront hotel, has everything you would want or expect. Only downside was the road to get into and out of the hotel was not ideal especially for larger vehicles.