York Luxury Vacations

The room was clean and well maintained. Amenities was great. The bar and kitchen was well stocked with great options. The reception staff were extremely helpful. The restaurant and bar staff were a bit slow, even when quiet. Otherwise everything was great and we'd definitely return.

Great Hotel brilliant location friendly staff Breakfast lovely would definately stay here again

Cons: The inn is above their pub. The pub is very popular….and noisy. Sleep after they close. They also get deliveries early in the morning, like around 5 am. And garbage removal. Also very noisy. Pros: If you like the idea of an old inn this is the place. The rooms are lovely. The bed is comfortable, as are the chairs. Bathroom, shower and housecleaning are all perfect. The building has a lot of character. If you want to go directly upstairs after an evening at the pub this is the place.

Lovely hotel staff freindly helpful rooms are clean, breakfast was amazing.

Really lovely hotel in a great location in York. The building is stunning and the room was really nicely put together. The record player and the pantry were both really nice touches. Would highly recommend.

A fantastic hotel in the heart of the city!

Very disappointed with our stay at The Grand. I’ve never left a negative review about a hotel before but I feel compelled to, particularly because the reply I gave directly to their own request for feedback has gone ignored. I booked two rooms; one for my Mum on her own and one for myself and my 8 year old daughter. I stay in about 20 different hotels a year and am fortunate to stay in some beautiful places but The Grand fell short for 5 stars. I would say this is no reflection on the team, who did their best to help. They’re a credit to the hotel and I feel for them having to handle the issues. One main reason I booked The Grand is because Expedia advertises it with a ‘family friendly pool’ as per screen shot. When we checked in we were told the spa is £30 per person (says included on Expedia) and that children can only use the pool for one hour a day; which we’d missed. I completely appreciate that kids shouldn’t go in spas; however it should not be advertised as a ‘family friendly’ pool and services which are chargeable should be clear. We would have stayed somewhere different. Of our two rooms, ours had a dirty bathroom, out of date biscuits and a TV not working. My Mum had to move rooms as the vent was so loud she couldn’t sleep. Breakfast we were told had an à la carte option (checked twice), so we decided to eat there to end up leaving when we were off buffet only in the restaurant. At reception told we could have à la carte again. Stressful all around. A shame.

Lovely hotel staff freindly helpful rooms are clean, breakfast was amazing.

Really lovely hotel in a great location in York. The building is stunning and the room was really nicely put together. The record player and the pantry were both really nice touches. Would highly recommend.