Dominican Republic Ski Vacations

It took me years to leave this review because I didn’t want to get anyone in trouble, but as a polite, paying customer, I didn’t deserve to be treated this way. The Grand Bavaro is mostly an okay hotel with fantastic staff and great amenities. However, during my stay, a tall, fair-skinned man with a low cut working the front desk nearly ruined my trip with his rude, dismissive, and bully-like attitude. After a long flight, I arrived to find two twin beds instead of the queen room I had booked. When I asked the desk agent about it, he completely dismissed me, tried to gaslight me into believing I paid for twins, and told me to leave. I nicely insisted that wasn't right, so he claimed no rooms were available until my fourth night. After pulling up my email receipt, I practically begged him for help. Only then did he begrudgingly "miraculously" find a queen room. But when I got inside, the shower ceiling was literally falling apart. Travelling solo, I didn’t want to make a scene out of fear he’d make my stay even worse. I sucked it up for a day and waited until he left his shift so a much nicer gentleman at the desk could finally resolve the issue for me. Every other staff member here was wonderful and made my stay enjoyable. But that young man should not be working there. God knows how many trips he’s ruined for people who don’t fight for themselves.

It took me years to leave this review because I didn’t want to get anyone in trouble, but as a polite, paying customer, I didn’t deserve to be treated this way. The Grand Bavaro is mostly an okay hotel with fantastic staff and great amenities. However, during my stay, a tall, fair-skinned man with a low cut working the front desk nearly ruined my trip with his rude, dismissive, and bully-like attitude. After a long flight, I arrived to find two twin beds instead of the queen room I had booked. When I asked the desk agent about it, he completely dismissed me, tried to gaslight me into believing I paid for twins, and told me to leave. I nicely insisted that wasn't right, so he claimed no rooms were available until my fourth night. After pulling up my email receipt, I practically begged him for help. Only then did he begrudgingly "miraculously" find a queen room. But when I got inside, the shower ceiling was literally falling apart. Travelling solo, I didn’t want to make a scene out of fear he’d make my stay even worse. I sucked it up for a day and waited until he left his shift so a much nicer gentleman at the desk could finally resolve the issue for me. Every other staff member here was wonderful and made my stay enjoyable. But that young man should not be working there. God knows how many trips he’s ruined for people who don’t fight for themselves.

It took me years to leave this review because I didn’t want to get anyone in trouble, but as a polite, paying customer, I didn’t deserve to be treated this way. The Grand Bavaro is mostly an okay hotel with fantastic staff and great amenities. However, during my stay, a tall, fair-skinned man with a low cut working the front desk nearly ruined my trip with his rude, dismissive, and bully-like attitude. After a long flight, I arrived to find two twin beds instead of the queen room I had booked. When I asked the desk agent about it, he completely dismissed me, tried to gaslight me into believing I paid for twins, and told me to leave. I nicely insisted that wasn't right, so he claimed no rooms were available until my fourth night. After pulling up my email receipt, I practically begged him for help. Only then did he begrudgingly "miraculously" find a queen room. But when I got inside, the shower ceiling was literally falling apart. Travelling solo, I didn’t want to make a scene out of fear he’d make my stay even worse. I sucked it up for a day and waited until he left his shift so a much nicer gentleman at the desk could finally resolve the issue for me. Every other staff member here was wonderful and made my stay enjoyable. But that young man should not be working there. God knows how many trips he’s ruined for people who don’t fight for themselves.

It took me years to leave this review because I didn’t want to get anyone in trouble, but as a polite, paying customer, I didn’t deserve to be treated this way. The Grand Bavaro is mostly an okay hotel with fantastic staff and great amenities. However, during my stay, a tall, fair-skinned man with a low cut working the front desk nearly ruined my trip with his rude, dismissive, and bully-like attitude. After a long flight, I arrived to find two twin beds instead of the queen room I had booked. When I asked the desk agent about it, he completely dismissed me, tried to gaslight me into believing I paid for twins, and told me to leave. I nicely insisted that wasn't right, so he claimed no rooms were available until my fourth night. After pulling up my email receipt, I practically begged him for help. Only then did he begrudgingly "miraculously" find a queen room. But when I got inside, the shower ceiling was literally falling apart. Travelling solo, I didn’t want to make a scene out of fear he’d make my stay even worse. I sucked it up for a day and waited until he left his shift so a much nicer gentleman at the desk could finally resolve the issue for me. Every other staff member here was wonderful and made my stay enjoyable. But that young man should not be working there. God knows how many trips he’s ruined for people who don’t fight for themselves.

Todo excelente, el personal muy amable en todo momento. Lo recomiendo 100%