“I booked and paid for a specific room through Expedia which included a sofa bed. When I arrived at the hotel, I was given a completely different room with a double bed and no sofa bed. I am disabled and have mobility difficulties, so being placed on the second floor was difficult for me. I politely asked reception if I could be moved as this was not the room I had reserved and paid for. The room also had a large burn mark in the carpet. The receptionist was not helpful and was very rude when I……
“clean, efficient, spacious, and most convenient. An excellent to stay a couple of nights in Sheffield town. I espcially like the spacious room and high ceiling and the lively little bas overseeing the Leopold Square.”
“The outlook, surrounding and location is good. The hotel lobby and corridors to guest rooms are good decorated, however the interior of guest rooms are quite old fashion and seems haven't gone through any renovation of modernisation. The furnitures and TV are very old fashion. The cleaniness of carpet and armchairs are not up to hotel standard that causing you reluctant to step on the carpet and rest in the armchairs.
Moreover, due to the dirty carpet in the room, I needed to request for a pair……
“A huge family room with vaulted ceiling, with lots of space. However, it had almost zero ventilation apart from a tiny window, stained carpets, tatty headboards, very old mattresses and exposed wiring. It really felt like a forgotten room though it was advertised as ‘Superior’. Food and bar was ok and the pool was fine, but again, needed some
TLC. It was a cheap stay but hoped for slightly better.”