Albany Berkshire Ballet Tours

When we arrived the front desk had 2 people working with numerous check ins as there was a convention checking in as well as other guests. They were understaffed in many departments. The elevator rug needed replacement as it was dirty and worn. The side entrances were full of large spider webs and debris all the time it appeared no one every cleaned them. It was the disabled entrance. Our bathroom had a serious outdated issue. The hand rails in the tub were rusty and full of soap scum. The outside was in need of a refresh as well most of the iconic green shutters were broken/falling off. It just felt off from the beautiful iconic Equinox Inn of old when the owners took extreme pride in the quality of their quests experiences and comforts.

Brand new Hotel and Spa. Limited staff and also limited spa availability. The staff is very nice and attentive. They need more Spa staff or one needs to book the spa at the time you book your room. Fills up fast. There are no trash cans around the facility. The menu at the restaurant is very specific. Overall great rooms. Very elegant. Would book again.

The property was very well maintained. Our room was very spacious and nice and clean. We did not receive any room service during our stay, We did end up running out of toilet paper and clean towels and had to walk all the way to the front desk which wasn’t attached to our building, a little inconvenient but not the worst thing ever(I’m sure if we had requested room service we could of gotten it). The pool was big and clean at a great temperature. The staff was very friendly. My only other complaint was when I booked the room on Expedia I filtered my stay to choose something that had breakfast included and this hotel popped up, and upon arrival they did not have breakfast. Our room did have a kitchen in it so we just went to the local market and got food to make at the room and there was many amazing food options around the hotel! Overall it was a great stay in a BEAUTIFUL location, we would definitely book again.