Baitul Mukarram Tours

Excellent end to end customer service. Recommend :)

Everything at the hotel was amazing, including the staff. However, both TVs in the living room and in the bedroom was horrible. Needed TV Internet was working or any streaming channels, including YouTube. I called maintenance workers to come fix it, but it was a total disaster. I was told by the staff at the hotel those TVs are 15+ years old. That is not a good look. At this point, they should throw those TVs away because it’s embarrassing.

A number of items didn't work properly and needed to be replaced. The iron leaked and cable too short, the first kettle didn't work, the second kettle didn't boil properly. The flush was too weak, the shower was too weak. The mattress wasn't as clean as expected and we asked management to vaccuum it.