Bettws Cedewain Vacations from $756

Once you’re inside the apartment, everything is perfect. Stylish, clean and comfortable. Great attention to detail including the provision of fresh milk and water in the fridge which is very thoughtful. All furniture is of high quality including the coffee machine and sound system. Having said that, I was very frustrated by the impersonal nature of the communication, and the numerous complicated instructions that preceded the check in, and I wasn’t a fan of having to download a separate App in order to be able to access to the property for one night. One important detail that is not mentioned on Expedia is the NUMEROUS stairs that you need to climb. Narrow and steep, it can take up to 3-4 mins to get to your flat and if you have luggage, you’ll need strong knees and arms. Also not advertised is the cost of parking which needs to be pre_booked and costs a fortune. I was able to park for free on the street (20:00-8:00am is free).

The property and landscape were really good and the general staff were excellant. However i thought the Manager could have a better manner with the us the customers.

Property was great, but unfortunately the restaurant seemed to be having a bad evening. It was very slow (approx 1 hr wait for food) and one dish was terrible. It was supposed to be a curry but I think they didn’t have it so they gave us what looked like frozen veg heated up with some spice mixed through it. They didn’t charge us for this dish later when we paid, but it spoiled our dinner for sure. The kitchen should have owned up to not having it rather than making up something else which wasn’t even close to being what was described on the menu.

Location has huge potential- unfortunately service, hospitality and lack of investment lets it down. Lots of flys internally and an acceptance that unfortunately there was little that could be done.

Poor check in staff, very tired room, good handling by duty manager. Breakfast basic without paying extra.