“I arrived at the hotel around 8pm, and went right back out for dinner, when I come back I actually realized that I paid extra money to have a balcony, and I didn't had a balcony. And I spoke with the night clerk about the issue, he wanted to move me, but I didn't want to move after I used the room, and he said that at the check out he will make sure to put a note to refund me the extra payment I made for the balcony I haven't received. This morning went I went to check out the lady who did my ……
“This was our second trip to this wonderful hotel, we have already planned another weekend in September. The staff were very friendly, the room was exceptionally clean and the location is unrivalled. I would highly recommend.”