2/10 Terrible
Kay F.
2 ago. 2025
House on the hill nightmare
When we first arrived at the property, I noticed it wasn't as clean as it should have been, but I ignored it. When we got ready to shower we had dirty towels. I emailed the management company to let them know, I also let them know that the upstairs bedroom to the left didn’t have working air. They didn’t acknowledge the air, but did acknowledge the towels. That let me know that they already knew it didn't work. I reported the air not working again the next day...nothing. When the electricity went out I reported it AGAIN. Someone finally came out the day before we were supposed to leave. I have video of the guy stating that it wasn’t working and the reason. Roaches were in the kitchen, I have pictures of that also. I reported that, nothing. We recieved check out instructions after we left around 9:15am, but didnt realize it until 15 minutes before we left. They claimed they were keeping my deposit because we left the cabin a mess, but when I challenged it they said some pictures weren't even ours. How unprofessional! I will never stay with Treeline again. It was a nightmare!!
Kay F.
Se hospedó 3 noches en julio de 2025