Castillo de Dunrobin: Tours y Actividades

We booked this property in April 2026 thinking it was one house made up of one dwelling. We booked one night and after some deliberation we booked a second consecutive night separately believing it would be the same property. Upon arrival at the property we soon realized the house was divided into two separate residences, an east wing and a west wing. At no point did Black Sheep Hotels tell us that the property was made up of two residences and that we had in fact booked one night in each residence. During the morning following our first night we received very direct and bad communications from Black Sheep telling us in no uncertain terms that our behavior was unacceptable because we had not packed up our belongings and vacate the premise. At the time of receiving these communications we were on a train and unable to get to the house. Our belongings were packed up and moved to the residence in the other side of the house. We returned to the house later that day, packed up the car and left, as we were so upset with the way we had been treated It is unusual for us to leave any comments like this on expedia, but we feel strongly about the poor treatment we received from Black Sheep and our goal is to prevent this from happening to any other family in the future. Black Sheep Hotels need to do a better job of making clear that this property is two separate residences and let future visitors know if the have in fact booked both residences consecutively, whether by accident or not

This property is far from being a true 5-star hotel — I would say it barely reaches a 4-star european level. The accommodation itself was not bad, but it was not what we expected, or at least not what they advertise. The structure is prefabricated, and it shows. The design, furniture, and room décor are all very standard. I have no doubt that it may stand out among the options available in the area, but that alone does not justify a 5-star rating, and certainly not the prices they charge, which are not consistent with either the facilities or the amenities offered. The breakfast and dinner were both acceptable.