8.8/10 Excellent! (2,927 reviews)
Dear Management Team,
I am writing to share feedback regarding my recent stay. I have been visiting your hotel since 1994, and because I care about the property and want to see it continue to succeed, I feel it is important to bring a few maintenance concerns to your attention.
During my stay, I experienced issues with the shower. For a hotel of your reputation, guests expect all basic room features to be fully functional upon arrival—specifically including a proper lighting and a fully working shower/bathroom.
Please ensure that room maintenance and quality control inspections are kept to a high standard so that basic amenities are completely ready before a guest checks in. I am sharing this constructively in the hope that it helps improve the experience for future guests,
Reviewed on Sep 3, 2026