科尔曼旅游套票 | 科尔曼机票+酒店优惠低至 4 折

Enthusiastic and professional, very good experience.

Check in was super easy. The hotel appeared to have a lot of construction workers there but for the most part it was quiet. The room was not a spot you would want to vacation with but it was fine for an overnight stay. There were no bugs in the room which can be hard to do in Texas. Over all it was clean. The shower could have used a good scrub though. We did not use it.

Honestly the employees were absolutely amazing! I honestly do not know if they just purchased the property because they are working on things or what’s going on. But our room was very dirty, there was poop on the side of the toilet that had not been cleaned and bugs in the bath tub. I was mostly upset about the fact that the pool was down and that was not stated. We took our daughters for just a night away for school shopping and my four year old wanted to stay in a hotel and swim. So that was our main reason for getting a hotel. Other than the fact that it was dirty and the pool was down the staff was very nice, and I felt for them. But everything is not well maintained and the pictures are very old it’s not what it looks like now.

Management Chaos and Extremely Poor Service (Stayed 12/26-12/27) My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason. I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family at 10:20 AM, the restaurant staff claimed they were closed, refused to serve us, and told me to contact Expedia for a refund instead of taking responsibility. When I returned to the front desk, they contradicted the restaurant and insisted the hours were indeed until 10:30 AM. After this back-and-forth, we were eventually served, but the restaurant staff was dismissive and forced us to take our food to-go, refusing to let us eat in the dining area. It felt as though the staff was intentionally providing misleading information to finish their shift early. For a hotel chain, the lack of training and the behavior of the restaurant supervisor were unacceptable.