Cuastecomates Vacations from $619

Property was clean. Very basic room. Upgrade to ocean front/view for sure. Front desk staff and male security kind. The female security guard was intrusive and did not appear to like people. There is a long lost of rules once you check in. Absolutely no eating any food or beverages of any kind on the hotel premises only in your room unless you purchase food or beverages from them then you can. You can't even sit in lobby...and the female security will threaten police. THIS made me feel unwelcome and I will never book again. Zero fun here way too intrusive. Better to go elsewhere.

Everything was nice, staff were amazing, I’ll forsure be back

The location was fantastic and the staff went above and beyond.

Everything was incredible! The cleanliness, the decor, the amenities, the service staff, the views, the rooftop bar and pool were amazing, the location was perfect and close to everything we needed.

The place was nice when we arrived. There was an issue with our room. We did not have electric electricity for about two hours when we arrived. We arrived there at 4 PM and the power was out due to some construction and it was not back on till 6 PM. The staff was pretty good they would follow up. The only thing that I disliked was the pushy sales tactics regarding a presentation that takes about two hours with a breakfast and they try to throw in some perks like a discounted massage. You have to be plain and just tell them no unless you are interested in the presentation besides that the hotel was in good shape. It was very clean. The butler was very good. He would reach out to me a couple times per day. Also, our Jacuzzi was not working for about a day. I did contact them about that and they did send somebody to fix it. It was pretty fast, but I’ve stayed at many five star resorts and never experienced anything like this with the no electricity and then the Jacuzzi not working, but besides that the place is definitely good but I would go back and maybe try another one. The sister resort is maybe a five minute trolley ride and you can see the ocean or be in the ocean, but the beach there is not very nice. It has a lot of rocks.