Dikteon Cave Tours

We had a great stay! The unit has everything you'll need for a comfortable vacation. One of my favorite features was the mini kitchen it was perfect for warming up leftovers, making breakfast, or picking up a few groceries. The location is very convenient, just a few minutes' walk from the beach, with several cafés, restaurants, and supermarkets nearby. It made it easy to grab anything we needed without having to drive. The property also has a large private pool at the back that gets sun throughout the day, making it a great place to relax. Having parking available for our rental car was another big plus and made exploring the area very easy. The owner and her family were incredibly kind and welcoming. They were always around if we needed anything and were happy to share recommendations for beaches, restaurants, and places to visit, which made our stay even better. Overall, this was a comfortable, well-equipped place to stay, and we wouldn't hesitate to stay here again. We'll definitely be back the next time we're in Crete!

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.