“Be sure to take out insurance when booking at this hotel. This is our advice. Most hotels work with customers but this one does not. We contacted the hotel because we were delayed mid journey outside of the country. The hotel is not willing to be flexible even with 3 days notice that we can't make our booking. They even told us were were with in the cancellation time frame. But they want to stick to the policy. Sad. So rigid. If only we were in the country. So disappointing when you……