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One&Only Cape Town

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Beach
Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview of One&Only Cape Town

VIP Access

One&Only Cape Town

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002

Explore the area

  • Popular LocationTwo Oceans Aquarium1 min walk
  • Popular LocationHisense Wheel of Excellence7 min walk
  • Popular LocationV&A Waterfront10 min walk
  • AirportCape Town (CPT-Cape Town Intl.)18 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

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About this area

Cape Town

One&Only Cape Town is located in Victoria and Alfred Waterfront, a neighborhood in Cape Town, and is in a shopping district and on the waterfront. Cape Town Cruise Terminal and Green Point Park are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit V&A Waterfront and Long Street. Traveling with kids? Consider Two Oceans Aquarium and Cape Town Museum. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.
Visit our Cape Town travel guideOpens in a new window
Map

What's nearby

  • Two Oceans Aquarium - 1 min walk
  • Hisense Wheel of Excellence - 7 min walk
  • V&A Waterfront - 10 min walk
  • Cape Town Stadium - 3 min drive
  • Cape Town Cruise Terminal - 11 min drive

Getting around

  • Esplanade Station - 4 min drive
  • Cape Town Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 18 min drive

About this property

One&Only Cape Town

Family-friendly Cape Town hotel in Victoria and Alfred Waterfront, near Two Oceans Aquarium
Along with 2 restaurants, this hotel has a marina and a full-service spa. Free English breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include an outdoor pool, a 24-hour fitness center, and a bar/lounge.
One&Only Cape Town offers 131 accommodations with iPod docking stations and minibars (stocked with some free items). Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Refrigerators and espresso makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One and Only Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
One&Only Cape Town is listed in the 2010 Condé Nast Traveler Hot List and the 2021 Travel + Leisure 500.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free English breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Nobu
  • Isola
  • Vista Bar and Lounge

Things to do

  • 24-hour fitness center
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/game room
  • Art gallery
  • Full-service spa
  • Mini golf
  • Motorized watercraft
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (3927 square feet)
  • Meeting rooms - 2

Outdoors

  • Marina onsite
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Refrigerator

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Victoria and Alfred Waterfront
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Air conditioned
Air conditioned
Washer and dryer
Washer and dryer
5 star
5 star
Guest rating 4.5+
Guest rating 4.5+
Business friendly
Business friendly
Hotel
Hotel

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

The property will be renovating from February 22 2022 to April 30 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for ZAR 950.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 990 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: ZAR 950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 245 out of 295 reviews
5 - Excellent 83%
Rating 4 - Good. 38 out of 295 reviews
4 - Good 13%
Rating 3 - Okay. 4 out of 295 reviews
3 - Okay 1%
Rating 2 - Poor. 4 out of 295 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 295 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.8/5

Property conditions & facilities

3.8/5

Eco-friendliness
Write a review

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. They seem desperately understaffed. You walk through the hotel and it sometimes feel like no one even works there. Also the staff they do have are badly trained, so the overall level of service is no way near what you’d expect from this level of hotel. Save your money and stay at the nearest Holiday Inn.
Stayed 5 nights in Mar 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location. In normal times it would have been perfect. Unfortunately there was hotel construction Mon-Sat 10am to 4pm and it was very noisy and disruptive. You couldn't sit in the lounge and have a conversation it was that bad.
Stayed 8 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel.
Fantastic pool area , and staff at Reception very nice.
Stayed 4 nights in Feb 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The One and Only went above and beyond in making sure that our wedding anniversary will always be remembered!
Stayed 4 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still superb
Fantastic. Great service, stunning hotel. Dinner at Nobu amazing.
Stayed 1 night in Sep 2021