凯斯泰尔旅游套票 | 凯斯泰尔机票+酒店优惠低至 4 折

Hotel e servizi davvero ottimi personale molto gentile e cordiale adatto alle famiglie con bambini una nota negativa( l’acqua delle piscine specie per bambini era davvero ghiacciata il mio bimbo di 3 anni non riusciva a starci dentro …) il cibo avendo all inclusive era tutte le sere uguale a buffet(molto abbondante) ho provato anche nei vari ristoranti alla carta per cambiare ma non erano un granché …potrei dare un 5 per il cibo ma per tutti il resto più che sufficiente

Staff , food , entertainment

A really top class resort. All the restaurants were great, including the buffet. Only issues really were a faulty shower in our room which ran luke warm in the evenings. Despite a couple of maintenance visits it was not fixed. Luckily our adjoining room’s shower was fine, so we just used that. Not all water slides were able to be used by our 12 year old kid and nephew. There is a weight restriction on all of them, so only the very small children’s slides were suitable. All things considered it was a great trip.

Reception staff miserable and rude upon arrival and unhelpful throughout. Didn't get the room payed for, manager didnt help and just put us to cancellations, terrible. Room wasnt clean, toenails and hair around bedroom, cleaning staff do bare minimum which is surprising as I've always experienced them very good not here, lazy. Location is not near anything so unless staying in hotel dont bother. A tip we found was the bus stops outside, even though not sign, worth using as was only 78p, taxis are a rip off so avoid if possible. Restaurant food and staff were very good, the main plus. Swimming pools were freezing inside and out, even the ones stating its heated, was definitely not. Sadly having to write such a negative review, never had to do this with any holiday, but its good to know these things. Complaints have gone to hotel via Expedia (who have been great) but of course hotel fails to reply. Sad to say I wont be returning and was my worst holiday and wedding anniversary yet.