Kolan Vacations from $368

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Loved my spacious room….Excellent!

Check was at a restaurant so it would have been helpful to know the name of the restaurant. Excellent property. Even bigger than we expected. Very clean and quiet. Beds were extremely comfortable. Kitchen was well stocked although we didn’t use it as we were there for a short period of time. The breakfast which was included was good with many choices to meet many different dietary needs. We were told to leave the keys on the room when we left so we did.

Great location in the centre of old town. Very convenient to walk downstairs and be in the middle of all the shops and restaurants. We could not hear any noise from the streets down below when we wanted to sleep or get some rest with our 4 month old baby. Room was also very clean with a great AC unit and shower. The vouchers for the breakfast place nearby was perfect! I would recommend it if that’s an option (Coffee and Cake) It had many different breakfast options with a coffee and juice included. The staff was very accommodating and provided us with info, restaurants and things to do in the area via WhatsApp. Checking in and out was very easy too.