Mackey Arena Tours

The lack of eye contact, clear articulate information and overall welcoming experience at the front desk set the tone for the visit. It was very, very poor. Staf did not actively engage or welcome us, we had to ask for everything vice having it presented to us. No was the answer for almost every request. Not having an ID to pick up a held bag was painful. Staff member immediately took a tone of being accusatory and only relented once a precise description of items in the bag was identified prior to examining the contents. Toasters are broken too. Why is there no operating fan in the bathrooms? Why do none of the staff seem happy or greet guests? Just a place to sleep when downtown for business or a game. I would never, ever consider your venue for anything else. Unfortunate, Hyatt is premium brand, but your franchise is not.