Hôtel Chems

Property class: 4

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Close to Koutoubia Mosque and Jemaa el-Fnaa, Hôtel Chems provides free full breakfast, a poolside bar, and a terrace. Treat yourself to a massage, a body scrub, or a manicure/pedicure at BEAUTY CENTER, the onsite spa. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Single Room

Room

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room

Room

Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Room

Superior Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Living area

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
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About the neighborhood

Located in Medina, a neighborhood in Marrakech, Hôtel Chems is in the entertainment district and near a boardwalk/promenade. Jemaa el-Fnaa and Menara Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Le Jardin Secret and Menara Gardens. Majorelle Garden and Agdal Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Marrakech travel guide
Map
Avenue Hommane Al Fetouaki, Marrakech, 40000

What's nearby

  • A historic tower with intricate architecture, a paved walkway, and a stone wall with scattered ruins.
    Koutoubia Mosque
    5 min walk - 0.3 miles
  • A bustling square with a prominent tower, surrounded by traditional buildings and palm trees.
    Jemaa el-Fnaa
    11 min walk - 0.6 miles
  • An ornate architectural interior with intricate tile work and detailed carvings.
    Dar el Bacha Palace
    12 min walk - 0.7 miles
  • A public square with a fountain, a row of bicycles, and a large building in the background.
    Avenue Mohamed VI
    18 min walk - 1.0 mile
  • Le Grand Casino de La Mamounia
    5 min walk - 0.3 miles

Getting around

  • Marrakech Central Station
    9 min drive
  • Menara Airport (RAK)
    10 min drive

Restaurants

  • Nobu Marrakesh
    8 min walk
  • Safran By Koya
    13 min walk
  • Cafe Medina Rouge
    9 min walk
  • Cafe Koutoubia
    9 min walk
  • KFC
    11 min walk

About this property

Hôtel Chems

  • Upscale hotel near Jemaa el-Fnaa
  • Koutoubia Mosque and Le Jardin Secret are located near Hôtel Chems, which provides free full breakfast, a poolside bar, and a terrace. Treat yourself to a massage, a body scrub, or a manicure/pedicure at BEAUTY CENTER, the onsite spa. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool along with sun loungers and pool umbrellas
    • Free self parking
    • An outdoor tennis court, airport drop-off service (surcharge), and a porter/bellhop
    • Meeting rooms, an elevator, and a banquet hall
  • Room features
  • All 145 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with bidets and tubs or showers
    • 23-inch flat-screen TVs with satellite channels
    • Balconies, daily housekeeping, and phones

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  • Spa
  • Parking included
8.0 out of 10, Very good, 1,004 reviews
$179 nightly
The price is $204
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Frequently asked questions

Does Hôtel Chems have a pool?

Yes, this property has an outdoor pool.

Is Hôtel Chems pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hôtel Chems?

Check-in start time: 2:00 PM; Check-in end time: 2 AM.

What time is check-out at Hôtel Chems?

Check-out is at noon.

Does Hôtel Chems provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MAD 150 per vehicle applies.

Where is Hôtel Chems located?

Located in Medina, this spa hotel is within a 10-minute walk of Le Grand Casino de La Mamounia and Koutoubia Mosque. Jemaa el-Fnaa and Avenue Mohamed VI are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Chems Reviews

6.6

7.2

Cleanliness

8.6

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 114 out of 956 reviews
Rating 8 - Good. 335 out of 956 reviews
Rating 6 - Okay. 301 out of 956 reviews
Rating 4 - Poor. 131 out of 956 reviews
Rating 2 - Terrible. 75 out of 956 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and eaay walk to town zpark and market. Clean enough,food was nice.
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel for the money, Very noisy and basic
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Stayed 4 nights in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dåliga rum

Hotellet rankas till 4 stjärniga , i verkligheten är det 2 stjärniga hotell. Jag skriver båda possessiva och negativa punkter . Placering är bra , simbassängen vet inget om (har inte använt simbassäng ) Negativa: 220 Volt ström i bad rum ! Mögel och smuts i badrummet! Ingen fläkt i badrummet! Ingen schampo eller duschkräm. ( man får små mängder i små flaskor ) däremot ser man enbart fästet på schampo och duschkräm behåller på vägen ! Fönster och dörren till balkongen var inte tätt vilket man sover inte i tystnad ! Vi bytte rum 3 gånger ! I stor sätt alla rum hade samma problem , första rum luktade hemskt!
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Staff & service

Rapport qualité prux correct

Hotel bien située, personnel accueillant, petit dejeuner copieux . Le seul hic ce sont les chambres, il faudrait changer les matelas et donner un coup de peinture notamment dans les sdb ou les baignoires sont à changer.
Stayed 4 nights in Nov 2024
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel super bien placé, le personnel est adorable et vraiment gentil. Dans l'ensemble, l'hôtel est calme si vous ne tombez pas sur un moment où des jeunes viennent mettre leur musique à fond ;) . Petit bémol : les murs sont très fins, on entend donc tout ! (Les personnes marchant dans le couloir la nuit, les conversations dans les chambres, les meubles qui bougent.) Malgré l'aspect commercial et adorable du personnel, certains services sont à revoir. Les serviettes de bain n'étaient généralement données que le soir (quand la femme de ménage venait nettoyer la chambre) par manque de serviettes. Donc, si vous vouliez vous doucher après le nettoyage de la chambre, ce n'était pas possible. (Il faudrait prévoir plus de serviettes, surtout en août.) La chambre n'a pas été nettoyée deux fois malgré la pancarte mise devant la porte. Nous mettions la climatisation, qui finissait éteinte quand nous revenions dans la chambre, donc pour des personnes ne supportant pas la climatisation et voulant aérer leur chambre, cela était compliqué. Les chambres sont assez vieilles, c'est vrai, mais elles sont très jolies et cosy, on s'y sent chez soi. L'hôtel n'est pas grand, ce qui est super sympa, c'est un peu comme une grande famille. Les petits déjeuners sont excellents (surtout les msemen de Tata ;) ). Quelques petits défauts, comme dans tout endroit, mais cela ne vous empêchera pas de passer de très bonnes vacances. Il se situe à 5 minutes, même pas, de la place Jamaa El Fna .
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien situado y buen servicio.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico a 10 minutos de la plaza y todo súper bien comimos en el hotel y de lujo
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitacion se cae por trozos

El cabecero de la cama estaba caido, como consecuencia las mesitas tambien estaban caidas en el suelo, los dijimos en recepcion el primer dia y ni caso tuvimos que poner nosotros mismos un apaño
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT SUR TOUTE LA LIGNE...

Très bien situé dans les jardins de la Koutoubia, avec un parking sécurisé, un bel hôtel au calme. Accueil efficace et personnel souriant et très pro. Les chambres sont très confortables et reposantes et calmes. Un beau jardin agrémenté d'une magnifique piscine, avec option de restauration. Wi-Fi efficace.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAGNIFIQUE

Bel hôtel situé dans la verdure, au calme, tout près de la Koutoubia. Accueil exceptionnel, Wi-Fi super efficace, grand parking sécurisé. Les chambres sont très confortables. Le tout est d'une grande propreté. Personnel souriant, et très pro. Les petits déjeuners sont délicieux et varié. Un vaste jardin joliment arboré possède une grande piscine bien entretenue.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT POUR MARRAKECH

Bel établissement tout près de la place. Joli jardin avec une belle piscine, idéal pour se reposer ou se rafraîchir. Les chambres sont très confortables et reposantes. Les petits déjeuners sont variés et délicieux. Le personnel, très professionnel, est aux petits soins et d'une extrême gentillesse.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIEN SITUÉ, UNE BELLE ADRESSE

Au calme, un accueil souriant, un personnel attentionné, excellent petit déjeuner, chambre confortable, parking surveillé, que dire de mieux.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOUJOURS AUSSI BIEN

Une belle et bonne adresse à Marrakech. Tout près de la place, et pour les amis motards, parking gratuit sécurisé. Piscine dans un joli jardin, les chambres sont très confortables et reposantes avec tout le nécessaire requis pour un séjour réussi et surtout calmes. Mention spéciale pour le personnel pour sa gentillesse et son professionnalisme.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Tres bon etablissement
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Bien situé
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel vetuste j,ai sejourne il y a 30 ans exactement pareil aucune renovation et personnel désagréable je ne recommande pas a pars l,emplacement ideal et jardin et piscine agréable
Stayed 3 nights in May 2024
Verified review

8/10 Good

Disliked: Room comfort

Hôtel sans plus….

Hôtel bien situé géographiquement, juste acceptable aux niveaux des services et étonnant de devoir tout payer cash immédiatement sans possibilité d’utiliser une carte ou une facturation sur la chambre. Pour moi hôtel moyen.
Stayed 4 nights in Oct 2022