Viajes a Monroeville Todo Incluido Vuelo + Hotel

I chose the InterContinental Cleveland because of its direct connection to Cleveland Clinic while accompanying my daughter for medical appointments. I was happy to pay a premium for convenience during a stressful medical trip, but unfortunately the hotel did not meet expectations. After extending our stay to four nights and spending close to $3,000 on accommodations, I found the property noticeably worn and dated. The carpeting feels old, the linens and towels are of surprisingly poor quality, and the pillows had an unpleasant aged smell. The breakfast buffet was plentiful, but I was surprised by the lack of healthier options. Given that this hotel primarily serves patients and families visiting a world-renowned medical institution, I expected a greater emphasis on fresh fruit, nutritious choices, and lighter fare rather than predominantly fried and heavy breakfast items. The most frustrating experience occurred when we returned to our room around 8:00 p.m. after a full day of appointments at Cleveland Clinic and discovered that housekeeping had not serviced the room at all. The beds were unmade, trash bins were full, and used towels had not been replaced. The hotel’s location is exceptional and extremely convenient for Cleveland Clinic patients. Unfortunately, the accommodations and service did not reflect the premium rates being charged.

Property was not even open or available.

Personal muy amable, y atento. Desayuno muy rico. La habitación muy cómoda para seis personas. Baño amplio también.

I wish that I had stayed anywhere else. The room was dated and did not feel comfortable. There is a large area of something that was sticky on the desk surface that does not come off. At least one AC outlet does not work and at least one USB port does not work. There is no working bathroom fan so when taking a shower the entire room becomes dripping in condensation and steam, even with the door open. The shower door is a ridiculous half glass door with a large port to reach through to activate the faucet handle. The result is a completely soaked and very dangerous floor surface. I had to request extra towels every day just to sop up the water. The toilet is placed so close to the wall that one must sit at a 45 degree angle when using it. The faucet in sink is set too far away from the basin making washing of the hands difficult.