Nelas Vacations from $1,059

Great location. Except for the fact there is a massive building project on the adjoining wall. It would have been nice to know that before booking. As at 0800 the Roto Hammer’s start a massive concert is n jackhammering noises. And this project will be ongoing for some time. If this would have been known before hand? I wouldn’t have booked. As I spent a lifetime in construction and wanted to leave the noise behind me. In affection, the A/c is more of a suggestion as it wouldn’t cool the room off as it should. I also ended up having to empty the water collection for the a/c 3 times. If not? There would have been gallons of water spilled on the floor. This was not disclosed about having to preform preventative maintenance. Check in? Was after 1500, not by much, but then they are strict about Che k out time they should be as strict about check in time. For the price? The value just wasn’t there.

We had a lovely stay at Lenscape Coterie! The front desk team was amazing—welcoming, helpful, and always friendly. The hotel was clean, and the warmth of everyone we encountered made us feel comfortable and well cared for. The one area that could use improvement is the service for hot breakfast orders. On our first morning, we waited about an hour and ultimately had to leave for a scheduled tour before our meals arrived. We experienced a similar delay the following morning. Although we were seated first in the smaller breakfast room, our order was taken after another table’s, and guests who arrived later received their meals before us. Our food came last, after roughly an hour. Better coordination of breakfast orders would make a big difference, especially for guests with morning plans. Despite this, we really appreciated the wonderful hospitality and cleanliness. The front desk team deserves special recognition for making our stay so welcoming!

Lovely room (1003) with river view. Air conditioning very efficient. Comfy bed and well stocked mini bar. Breakfast very good with lots of choices. Staff very helpful.

If you are looking for a hotel with great support and help from the staff this is it! This is the reason why we prefer hotels and not short-term rentals and the staff lived up to expectations. It also is a new and stylish hotel that is a little away from the crazy crowds which we loved as well! A must visit! Kevin

This is the nicest European hotel we have ever stayed in. The building is fabulous, really nicely converted with lots of thoughtful design choices. The rooms are lovely, beds super comfy, nice big fluffy towels. Great indoor spa facilities (we had a brilliant couples massage) and the outdoor pool is the perfect place to swim and relax with a cocktail. There are loads of nice places to sit and relax inside and outside. Staying here feels as comfortable as being at home. The breakfast is delicious, lots of choice and everything high quality. Room service food was great, the food in the restaurant really delicious. All of that aside though, what really makes this hotel special is the staff. We had brilliant service from the second we checked in to the moment we checked out. Absolutely nothing was too much trouble and the service felt personal and attentive. We had hired an electric car, charging it was no trouble and in fact the receptionist offered to take our keys, charged the car overnight and parked the car back in the car park. We were lucky enough to be able to have a late check-out too - again this was no trouble and the team were happy to accommodate us. Don’t miss the club room - a lovely space to relax with a book (there are plenty), watch tv and enjoy a complimentary cup of tea and slice of cake. I’m hoping MS Collection expands their luxury hotels elsewhere so we can explore more places while staying in luxury!