Norfolk Broads Tours

Staff were very helpful. The room was a bit tired in terms of decor, the shower needed re siliconed and items were found under the bed from the previous occupants. A fridge in the room would have been beneficial. The weather was exceedingly hot when we were there, it would have been nice if jugs of water were left in communal areas. The “continental breakfast “ did not contain cheese or ham.

Given the price for a room in this hotel, I was disappointed by the standard of maintenance. Room 443, the TV screen kept breaking up,the remote control didn't work properly, the shower leaked under the door and the flexible shower arm was coming apart revealing the plastic pipe inside. On the plus side, the staff were very helpful and friendly. Another point to note for those with mobility issues, its at least half a mile to the nearest tube station.

After I confirmed room with insurance, Expedia provided my booking that said room was non-refundable. I also noted that there were no windows in this room. It turned out to be a basement room. I wasn’t in the room very much. London hit record breaking heat, so being in the basement was cooler than above ground. Disappointed that Expedia’s fine print was not apparent before purchase.