Playa de Erese Tours

Staff were focused on the guests.

Wow Wow Wow!!! I saw Grand Horizon advertised last year and it had been on my radar for a short break without the kids. I booked this trip at Christmas and we have been looking forward to it since then. I genuinely cannot find fault with Grand Horizon, and cannot understand a lot of the negative comments in the reviews. This is our 4th holiday to Gran Canaria (6th in the Canaries) and hands down, this hotel is the nicest by far. There were plenty of staff around the complex, whether that be cleaning, or by the pool/at the bar. 24/7 reception/customer care team have been perfect from my initial enquiries in December, through to checking up if everything is OK during the stay. Notably, Yasmine and Sabrina are 5* personal concierge and answered any questions in a timely manner. One of the key selling points is amazing sea views being at the top of the mountain. We booked an Elite suite with private pool and we genuinely speechless when we arrived. The entire complex is spotlessly clean and built to a very high standard with super high quality finish. I’m usually ready to go home at the end of a holiday/break, but this time I’m genuinely sad to be leaving today. Beautiful hotel. Fantastic staff. Amazing views. Thank you again… I will be back soon! ❤️

The property was well kept, and the staff was very friendly. I do wish the resort had a shuttle service for its guests to get them to and from the airport and to attractions on the island.