Naif Souq Tours

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The hotel’s policy regarding outside food was confusing and contradictory. We were initially told that we were not allowed to heat up food purchased from outside, yet one receptionist later informed us that it was permitted as long as the food had been purchased within the previous hour. This inconsistency left us unsure about what the actual policy was and why different members of staff were giving different information. Clear, consistent communication would have avoided a lot of frustration and unnecessary food waste.

The hotel is very beautiful and well located the hotel standard is below the Versace!.l noticed a lot of cut down in staffs,amenities, the quality of food is low ,very expensive but is mediocre and not well presented l was very dissapointed. The staff are okay nothing special!.The service is poor at the concierge we rang the phone and hold on for a very long time with no response l tried 3 times in the end we took our own bags and went downstairs to check out Room 812. The bed is comfy but the towels given are worn out not fluffy need changes! They're are no enough towels sometimes we get two big bath towels and one small one and washing gel one tiny bottles for two persons..no consistency at all. I am dissapointed with the services and poor quality food.