“Check-in was awful. Check-in was at 4. We arrived at 4:05 waited in a line 20+ ppl long & no one’s rooms were ready. Everyone in the lobby was waiting on their rooms. Over 50 ppl. Then we asked to have them hold our luggage while we went to the Astros’ game & waited for our room to be ready…they didn’t have a secure room. Just a sliding door to a conference room…unlocked. And they used Post-It notes to mark our luggage.”
“The staff was friendly and the room was pretty clean. However, the bed was sloped. So we both rolled all night. The breakfast was only yogurt, cereal, juice and coffee. Definitely not worth $161/night.”
“We had three people in our room. King bed with sofa bed and kitchen. Three people were on the reservation. We had to ask multiple times for towels. We had to ask for bedding for the sofa bed. There were crumbs in the sofa bed when we unfolded it. The staff did immediately provide towels and bedding every time we asked. The room was showing wear and tear. The breakfast was good and the fresh baked cookies in the afternoon was a nice touch.”