Well it took them 1 hr to get our luggage off the plane which left a lot of travelers very angry. To make matters worse not a single person from from frontier came out to let us know what was going on. When we went to talk to your representative all she said was 5 minutes. Very rude. And it was 30 minutes after that that the luggage finally came. To make it worse 2 flights after us got their luggage first. Just would have been nice if someone could have come out and let us know what was happening, but they didn't. It puts a bad taste in your mouth. I think your ground representatives need to be retrained.