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|Origin Airport||Piedmont Triad Intl.|
|Destination Airport||Ronald Reagan Washington National|
|Airlines Serving||American Airlines, Delta, United|
fine, was surprised that my bag was already waiting just off the baggage claim carousel when I got there (usually there is a considerable wait)
The gate was changed 3 times at Reagan. Not being a saavyo traveler, I took the shuttle to the first gate (33) , had to go thru T S A again, only to find out it had been changed not once, but twice before I finally got back on the shuttle and returned to where I started. Very frustrating , but fortunately, had enough time between flights to get to the right one. I was flustered, frustrated and anxious. But got home on time!
Seats too close together. No leg room
The plane seats were too small. Two regular sized adults were scrunched together.
There was a delay in boarding without any explanation. It was unusual and everyone was just looking at each other wondering what was going on. However, once boarding began, the process was very efficient and the friendly service made up for initial frustration.
The pilot welcomed us so nicely, apologized twice for delayed flight and told us he was working for us.
While waiting to board, we were told that all the overhead bins were full and we would have to gate check our bags. When walking down the aisle of the plane, it was obvious that this was not the case, as there were many open bins with a lot of space available. This caused extra time for passengers who had to wait for their baggage on the carousel. Not good customer service!
Small aircraft; very tight space
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