英格兰全包假期

Overall we had a very nice stay and have left feeling very relaxed. Only issues we encountered were to do with reception service. On arrival we were told where our room was and that was it. It was only when we got to our room that we had no idea what time breakfast was, where the pool was etc. Also weren’t offered help with bags which for a room far away and up 2 flights of stairs should be standard. We went back to reception and spoke to concierge Paul who was brilliant. He told us all about breakfast and that we needed to give a time, gave us a map and explained the pool. He said he’d follow up with who checked us in as we should have been told this. Ashdown is such a charming hotel with unique features, you should tell us about these things when we arrive. A lovely barman told us about the history of the building, another lovely concierge opened up the Pooh museum and explained. We had a buyagift.com voucher which caused huge confusion with reception (not sure why!) - Lydia compensated with an extra glass of fizz per person. We enjoyed the pool on both days and ate in the Forest Brasserie which was delicious. We personally found the drinks menu too expensive for what was on offer but that’s just us. On check out were told there was nothing left to pay as we had paid as we went and asked if we needed help with our bags. But did not get asked if we’d had a nice stay. Overall it was a nice stay, with some minor blips