凤凰城全包假期

I loved it and there is so many pools the pools were not over crowded

The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our stay. The pool area was another letdown. The travertine around our lounge chairs was so dirty that our bare feet came away caked in what felt like mud. We also noticed food wrappers left in the bushes nearby. I understand the property was busier and a bit messier due to the holiday, but these details added up to an overall impression of inattentiveness. On a smaller note, the toilet paper provided was almost comically thin; barely qualifying as 1-ply. A small thing, but it fit the pattern of quality control not being where it should be for a resort at this level. To be fair, the staff themselves were pleasant and courteous throughout our stay and the issues felt more systemic than a reflection of the people working there.

The staff was amazing everywhere but the main restaurant which was just okay. The rooms are big but there is no view. The carpets and some of the rooms can use some upkeep and love. The spas is outstanding and the people working there were amazing. Same for the instructors. The food was disappointing and just not what I’d expect at such a resort. Carefree is also far from Scottsdale.

I loved it and there is so many pools the pools were not over crowded

The staff was amazing everywhere but the main restaurant which was just okay. The rooms are big but there is no view. The carpets and some of the rooms can use some upkeep and love. The spas is outstanding and the people working there were amazing. Same for the instructors. The food was disappointing and just not what I’d expect at such a resort. Carefree is also far from Scottsdale.

The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our stay. The pool area was another letdown. The travertine around our lounge chairs was so dirty that our bare feet came away caked in what felt like mud. We also noticed food wrappers left in the bushes nearby. I understand the property was busier and a bit messier due to the holiday, but these details added up to an overall impression of inattentiveness. On a smaller note, the toilet paper provided was almost comically thin; barely qualifying as 1-ply. A small thing, but it fit the pattern of quality control not being where it should be for a resort at this level. To be fair, the staff themselves were pleasant and courteous throughout our stay and the issues felt more systemic than a reflection of the people working there.

I loved it and there is so many pools the pools were not over crowded

The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our stay. The pool area was another letdown. The travertine around our lounge chairs was so dirty that our bare feet came away caked in what felt like mud. We also noticed food wrappers left in the bushes nearby. I understand the property was busier and a bit messier due to the holiday, but these details added up to an overall impression of inattentiveness. On a smaller note, the toilet paper provided was almost comically thin; barely qualifying as 1-ply. A small thing, but it fit the pattern of quality control not being where it should be for a resort at this level. To be fair, the staff themselves were pleasant and courteous throughout our stay and the issues felt more systemic than a reflection of the people working there.

A Nightmare!!!! I hate that I even need to give them a single star to write this review!! The guy at the front checked me in as a NEW reservation instead of using my hotels.com one! I didn't find this out until after I left! The room was uninhabitable due to a loud squealing whistle that was piercing my eardrums and driving me nuts! I only lasted 10 minutes before calling and the maintenance guy said that it was just how the A/C is. Not something that they could fix. They didn't have any other rooms available so I had to leave and honestly I'm so grateful for that! Every single person that I've talked to about getting my money back from the hotel and from hotels.com have been a nightmare to deal with! The woman that I talked to from the hotel was so unkind and I believe that she is the manager! I'm incredibly angry about everything and I'm out almost $1k wrapped up in the charges and having to get a new room! Shame on them!