Vacaciones en la playa en Whitsundays

From check-in to departure and location it was all excellent

The ocean views are totally worth the steep driveway to get to your apartment. We loved the infinity pool and utilised the gym. The staff were so friendly and welcomed us warmly. The location to town was perfect and the rooms were so spacious and clean. We highly recommend staying. If a steep walk up the driveway doesnt suit you, there are plenty of taxis available but you may still have to walk stairs to get to your apartment.

Sería todo mejor si, por ejemplo, en la pequeña cafetería/desayuno hubiera un poco de orden y no se dejara manosear los panes y bollos a la primera familia de asiáticos que llegara; o si no se apoderaran de la piscina/burbujas la misma y numerosa familia jugando con balones y molestando al resto

This was, without question, the worst 5-star hotel I have ever stayed in. I have travelled extensively across Europe, the Americas, and Asia for both work and leisure, and this experience fell far below any reasonable 5-star standard especially disappointing as it was our honeymoon. From the start, the experience was disorganised. We had emailed the hotel in advance with our arrival time, yet upon arrival we were informed we were booked on a later boat, creating immediate confusion and stress. Once we finally arrived at the hotel, we were forced to wait three hours for our room, despite seeing many other guests check in earlier. The following day, a serious issue occurred: due to a misunderstanding by the staff, we were booked onto a tour that we had never confirmed in writing. Nevertheless, we were charged €300, and despite explaining the situation, there was nothing we could do to reverse the charge. This lack of accountability was extremely frustrating and unprofessional. Dining was another major disappointment. All restaurants on the property require advance reservations at all times, yet there are no alternative dining options on the island. Arriving at any of the four restaurants without a booking, regardless of the time of day, results in poor reception and an unwelcoming attitude from staff. Finally, checkout was rigid and inhospitable. Checkout is set at 10:00 am, which is unusually early for a luxury resort. We requested a noon checkout and were refused. Only af

Amazing place to stay! Loved the staff they helped us with everything we needed and provided helpful recommendations, loved the views, the location, the amenities in our apartment, it was like a little paradise!

The ocean views are totally worth the steep driveway to get to your apartment. We loved the infinity pool and utilised the gym. The staff were so friendly and welcomed us warmly. The location to town was perfect and the rooms were so spacious and clean. We highly recommend staying. If a steep walk up the driveway doesnt suit you, there are plenty of taxis available but you may still have to walk stairs to get to your apartment.

This was, without question, the worst 5-star hotel I have ever stayed in. I have travelled extensively across Europe, the Americas, and Asia for both work and leisure, and this experience fell far below any reasonable 5-star standard especially disappointing as it was our honeymoon. From the start, the experience was disorganised. We had emailed the hotel in advance with our arrival time, yet upon arrival we were informed we were booked on a later boat, creating immediate confusion and stress. Once we finally arrived at the hotel, we were forced to wait three hours for our room, despite seeing many other guests check in earlier. The following day, a serious issue occurred: due to a misunderstanding by the staff, we were booked onto a tour that we had never confirmed in writing. Nevertheless, we were charged €300, and despite explaining the situation, there was nothing we could do to reverse the charge. This lack of accountability was extremely frustrating and unprofessional. Dining was another major disappointment. All restaurants on the property require advance reservations at all times, yet there are no alternative dining options on the island. Arriving at any of the four restaurants without a booking, regardless of the time of day, results in poor reception and an unwelcoming attitude from staff. Finally, checkout was rigid and inhospitable. Checkout is set at 10:00 am, which is unusually early for a luxury resort. We requested a noon checkout and were refused. Only af

Amazing place to stay! Loved the staff they helped us with everything we needed and provided helpful recommendations, loved the views, the location, the amenities in our apartment, it was like a little paradise!