Vacaciones de golf en Cayos de Florida

El lugar es muy bonito y la habitación también, pero lamentablemente tuvimos un inconveniente con la ducha. No se podía regular la temperatura del agua; solo salía fría o muy caliente, sin posibilidad de dejarla a una temperatura media. La ducha tenía opción de bajarse, pero no funcionaba correctamente y el chorro de agua era muy débil, lo que hizo difícil bañar a mi niño de 4 años. Por la misma razón decidí no lavar mi cabello, ya que además de ser débil el chorro, la temperatura del agua era incómoda al estar solo muy caliente o muy fría. Comenté la situación a la recepcionista cuando ya nos retirábamos. Durante la estadía preferí no pedir cambio de habitación porque el hotel estaba muy lleno y temía perder la habitación con vista al agua que había elegido. Considerando que pagamos alrededor de 600 dólares por una noche, uno espera que todos los detalles funcionen correctamente. Ojalá puedan revisar este tipo de situaciones para que la experiencia esté realmente a la altura del lugar y del precio.

El personal excelente, sobre todo Justin y Roxana..!!!!...personal de 10 estrellas. Amables y pacientes. Volveria sin pensarlo.

lo que no me gusto fue que el ultimo dia solo nos dejaron una toalla y tenia mal olor no entiendo por que esa actitud

Todo perfecto

All is good. Thanks!!!

We really wanted to love the charm of Cheeca.While the beds are comfortable and some staff are wonderful, the property feels like it's resting on its reputation. For the price, the maintenance issues and inconsistent policies make it feel more like a strong 3-star hotel than a 5-star resort. The room had a persistent "humid" smell. The shower seals are broken, so the floor floods every time we shower. We also found the soundproofing poor—we could hear conversations from the room next door quite clearly. If you book here, I highly recommend requesting a newer Ocean-facing room to avoid these maintenance issues. The food is acceptable and the service was a rollercoaster. A shoutout to Damian, who was fantastic with allergies and preferences, and the manager, Jimmy, who really tried to make things right. General cleanliness at Atlantic's Edge was disappointing—we often saw food debris under tables that were supposedly "ready" for new guests. Also, when our bathroom flooded, we called the front desk for towels and a bath mat, but they never arrived. The Pool for kids is small (pics are misleading) and the staff can be strict and inconsistent. We were kicked out of the pool at 5:25PM because it was "closing," even though the posted rules said "Sunset" (which wasn't until 6:00 PM). On top of our prepaid stay, the hotel initially placed a $1,400 incidental hold on our card. This was a mistake, and after I told them they later refunded it but it was a stressful surprise.

Todo perfecto

All is good. Thanks!!!

El personal excelente, sobre todo Justin y Roxana..!!!!...personal de 10 estrellas. Amables y pacientes. Volveria sin pensarlo.

Ya he estado allí varias veces lo que más me gusta es que tienen siempre café disponible y algunos snaks El desayuno es incluido y el hotel está en una ubicación perfecta

We really wanted to love the charm of Cheeca.While the beds are comfortable and some staff are wonderful, the property feels like it's resting on its reputation. For the price, the maintenance issues and inconsistent policies make it feel more like a strong 3-star hotel than a 5-star resort. The room had a persistent "humid" smell. The shower seals are broken, so the floor floods every time we shower. We also found the soundproofing poor—we could hear conversations from the room next door quite clearly. If you book here, I highly recommend requesting a newer Ocean-facing room to avoid these maintenance issues. The food is acceptable and the service was a rollercoaster. A shoutout to Damian, who was fantastic with allergies and preferences, and the manager, Jimmy, who really tried to make things right. General cleanliness at Atlantic's Edge was disappointing—we often saw food debris under tables that were supposedly "ready" for new guests. Also, when our bathroom flooded, we called the front desk for towels and a bath mat, but they never arrived. The Pool for kids is small (pics are misleading) and the staff can be strict and inconsistent. We were kicked out of the pool at 5:25PM because it was "closing," even though the posted rules said "Sunset" (which wasn't until 6:00 PM). On top of our prepaid stay, the hotel initially placed a $1,400 incidental hold on our card. This was a mistake, and after I told them they later refunded it but it was a stressful surprise.

Excellente ubicacion, hermosa arhitectura local.