Peruvian Highlands Kid friendly Vacations

The hotel felt safe and it was clean and comfortable. The staff was so accommodating, nice and efficient.

The staff was mostly amazing. They were very accommodating with my early checking and always offering assistance. There was a snafu with someone being checked into my room after I had already checked in — which was disturbing to say the least. However the staff was quick to offer apologies and make up for the oversight. There were a LOT of gnats and mosquitos in my room so that was pretty frustrating especially at night when trying to sleep. But my only real complaint was the spa service. I was very much looking forward to a relaxing and rejuvenating spa experience. I booked a 2 hour experience that included thermals, scrub and massage. However there was no assurance once I changed out of my clothes and much of my time was wasted trying to hunt down someone to provide instruction. I was supposed to get 1 hr in the thermals and pools but 20 min in 3 different people came to tell me it was time to go to my massage. I had to keep insisting that I hadn’t had my hour yet and that was more of my time wasted trying to get them to understand that my appointment started at 6:30 so I couldn’t be be booked for a 7p massage. The receptionist then told me that my appointment was for only 1 hr20min but said I got 1 hr in the thermals (which I still hadn’t had yet) and 30 min for my massage (which doesn’t even add to 1hr20). She did later concede my appointment was 2 hrs but that I had to get out of that area at 7:30 but when I got out at 7:30 I waited til 7:40 to be taken for my scrub.

We can’t say enough about Antonio, he helped us so much. He was always pleasant and willing to give us whatever we needed. We loved all the staff.

The hotel felt safe and it was clean and comfortable. The staff was so accommodating, nice and efficient.

The staff was mostly amazing. They were very accommodating with my early checking and always offering assistance. There was a snafu with someone being checked into my room after I had already checked in — which was disturbing to say the least. However the staff was quick to offer apologies and make up for the oversight. There were a LOT of gnats and mosquitos in my room so that was pretty frustrating especially at night when trying to sleep. But my only real complaint was the spa service. I was very much looking forward to a relaxing and rejuvenating spa experience. I booked a 2 hour experience that included thermals, scrub and massage. However there was no assurance once I changed out of my clothes and much of my time was wasted trying to hunt down someone to provide instruction. I was supposed to get 1 hr in the thermals and pools but 20 min in 3 different people came to tell me it was time to go to my massage. I had to keep insisting that I hadn’t had my hour yet and that was more of my time wasted trying to get them to understand that my appointment started at 6:30 so I couldn’t be be booked for a 7p massage. The receptionist then told me that my appointment was for only 1 hr20min but said I got 1 hr in the thermals (which I still hadn’t had yet) and 30 min for my massage (which doesn’t even add to 1hr20). She did later concede my appointment was 2 hrs but that I had to get out of that area at 7:30 but when I got out at 7:30 I waited til 7:40 to be taken for my scrub.

Fabulous place

Beautiful property and nice staff…but a 1/2 mile walk from downtown uphill each time was brutal knowing that we were passing 20 hotels (cheaper!) along the way.

Hotel Arqueólogo was a lovely place in a very convenient part of Cusco. Staff was thoughtful and helpful. The two-level room was clean and spacious with a view of the city and mountains. The breakfast room had a wonderful view in several directions. We enjoyed the lesson in making Pisco Sours!