Raccoon Key Luxury Vacations

Love this place!!!

The room was perfectly clean and comfortable. However, our experience with the staff was a bit mixed. While some of the bartenders were incredibly friendly and welcoming, a few others could definitely use some training in hospitality and politeness. Additionally, it would be great if breakfast hours could be extended a bit later. When people are on vacation, they want to sleep in without worrying about missing the morning meal!

This place is a little gem. Would absolutely stay again in the future.

staff was super friendly and accomodating

The room was perfectly clean and comfortable. However, our experience with the staff was a bit mixed. While some of the bartenders were incredibly friendly and welcoming, a few others could definitely use some training in hospitality and politeness. Additionally, it would be great if breakfast hours could be extended a bit later. When people are on vacation, they want to sleep in without worrying about missing the morning meal!

Love this place!!!

The room was fine, location was good. The breakfast was cold and the bartender was a little odd. Bartender charged me for a bottle of wine from the lobby because he didn’t have the wine at the bar. Not sure why he couldn’t charge me for a glass of wine instead of the whole bottle. Not my fault they didn’t stock the bar with white wine when it was on their drink menu.

Property was everything as described, clean, in the heart of the excitement that is Key West Pool was refreshing and close to tiki bar and local entertainment. The room was spacious, clean and comfy beds. There were issues and there was really no staff to address. Most impactive was the fire alarm. First started going off rang for a min or two, then reset. Happened a dozen times, each causing us to avoid sleep, leave room to make sure nothing was wrong. It wasn't. Then around 10 PM it went off and would not stop. Tried to call office, but nobody there after 6pm. Freaking insane, no emergency contact, maintenance number, nothing. We sent email in hopes it w May have been monitored... nope. Been 2 days and heard nothing back at all. Found the bartender at on site tici bar and though he abd is barback wete busy they found a ladder, called someone who told them to remove the devise. Eureka after almost 3 hours problem solved. Safety device removed and left peace and quite, perhaps fo fire warning, buy fine Also internet and this TV / entertainment no work. No maintenance, no visible router to reboot, be gave up and ended the insanity Maintenance guy was at the door early morning to properly troubleshoot or replace fire annunciator We only were booked for a night so when we checked out in morning front desk girl simply apologized and was actually sort of blowing us off as she was leaving the desk empty the service a near $600 o/n should offer

The room was perfectly clean and comfortable. However, our experience with the staff was a bit mixed. While some of the bartenders were incredibly friendly and welcoming, a few others could definitely use some training in hospitality and politeness. Additionally, it would be great if breakfast hours could be extended a bit later. When people are on vacation, they want to sleep in without worrying about missing the morning meal!