ViaRhôna Luxury Vacations

The staff was friendly and helpful. The classic room was small, perfunctory and old - but very adequate. Breakfast was delicious and a highlight. Dinner at La Vieille Fontaine was also delicious with very interesting tastes and an excellent bottle of wine.

From the front desk gentleman who helped us with our rental car, to check in and hotel staff, helpful and very attentive The facility is gorgeous and our room was lovely and the hotel staff was wonderful and professional. I do have some criticism (with the high rating of the hotel) about the kitchen and bar wait staff at the cafe (lunch) and (breakfast). Some seemed inexperienced and didn't know entirely how to service a room of patrons. I think the restaurant, breakfast and bar could use a "captain" to give the young staff some training on how to service guests while emphasizing details. we did not eat dinner in the formal dining room which seemed to have pro staff. I observed guests not happy while we ate breakfast and a bit frustrated. We asked repeatedly for coffee and other items. While the staff seemed quite busy re-filling up the buffet, some be sent to turn their attention at times on the guests, and better prioritized and that may just be training, circling back and seeing what guests may need. Some guests were forgotten in the outdoor section and came in twice to remind. Other guests were left trying to flag down the staff and remind them they had ordered something. The one young girl at lunch out side stacked all the dirty dishes on our table twice while clearing the food and generally seemed to lack confidence on how to serve the lunch and wine properly. But, we loved the hotel and this can be easily fixed- we will return. thank you

Hotel Royal staff is fantastic, both helpful and friendly and is frankly the best part of the establishment. There are other good amenities: on-site valet parking, free public transport ticket provided by the front desk staff, ability to wash up after a day in the city if you are returning after your check out. The hotel bar was going through some sort of renovation this august, so that does not help the overall ambiance but is understandable. What I was not thrilled about: tiny rooms cooped up as they face the train lines, not the best part of town, a bit seedy for my taste, the neighborhood has lots of ethnic restaurants and such and as I came to see Geneva, I wanted to see Swiss Geneva. For those that are looking to be near a train station and walking distance to most things even the old town, a quick 10 min tram ride saves you time, and I consider it a convenient option.

The staff was friendly and helpful. The classic room was small, perfunctory and old - but very adequate. Breakfast was delicious and a highlight. Dinner at La Vieille Fontaine was also delicious with very interesting tastes and an excellent bottle of wine.

From the front desk gentleman who helped us with our rental car, to check in and hotel staff, helpful and very attentive The facility is gorgeous and our room was lovely and the hotel staff was wonderful and professional. I do have some criticism (with the high rating of the hotel) about the kitchen and bar wait staff at the cafe (lunch) and (breakfast). Some seemed inexperienced and didn't know entirely how to service a room of patrons. I think the restaurant, breakfast and bar could use a "captain" to give the young staff some training on how to service guests while emphasizing details. we did not eat dinner in the formal dining room which seemed to have pro staff. I observed guests not happy while we ate breakfast and a bit frustrated. We asked repeatedly for coffee and other items. While the staff seemed quite busy re-filling up the buffet, some be sent to turn their attention at times on the guests, and better prioritized and that may just be training, circling back and seeing what guests may need. Some guests were forgotten in the outdoor section and came in twice to remind. Other guests were left trying to flag down the staff and remind them they had ordered something. The one young girl at lunch out side stacked all the dirty dishes on our table twice while clearing the food and generally seemed to lack confidence on how to serve the lunch and wine properly. But, we loved the hotel and this can be easily fixed- we will return. thank you

We had to have a discussion with the reservation staff to get a better room. We were assigned a first floor room over looking a parking lot. After some discussion and significant increase in room cost we were moved to a larger third floor room with a nice view of Lake Geneva. What is the point of staying at the Grand Hotel du Lac if you can’t see the lake from your room. The hotel had many large tour groups who swarm in and out fast. Our overall experience was very good it is a very elegant hotel with a very professional exceedingly friendly staff. Since it sits on the waterfront with easy access to lake front walking and many restaurants along the way.

We had to have a discussion with the reservation staff to get a better room. We were assigned a first floor room over looking a parking lot. After some discussion and significant increase in room cost we were moved to a larger third floor room with a nice view of Lake Geneva. What is the point of staying at the Grand Hotel du Lac if you can’t see the lake from your room. The hotel had many large tour groups who swarm in and out fast. Our overall experience was very good it is a very elegant hotel with a very professional exceedingly friendly staff. Since it sits on the waterfront with easy access to lake front walking and many restaurants along the way.