Andorra Luxury Vacations

Check-in was smooth and the first impression of the hotel was very positive. When I entered the room, it was newly decorated, modern, and looked fantastic. Unfortunately, that impression didn’t last long. As soon as I used the bathroom, I found toilet paper stuck to the walls, along with numerous hairs in the shower and on the bathroom floor. When I checked the bed, I also found two hairs in it. These certainly weren’t mine, as I’m bald. I immediately reported this to reception, expecting the issue to be resolved quickly. Instead, I was told that if I wanted to change rooms, I would have to pay. I explained that I wasn’t asking for an upgrade—I simply wanted a clean room. The receptionist was dismissive and told me I would have to wait until the morning when the manager was available. No one assisted me that evening. The following day, housekeeping visited my room. They cleaned the bathroom but didn’t change or remake the bed. As I didn’t feel comfortable sleeping in it after finding hairs, I had slept on top of the sheets. Housekeeping simply adjusted the pillows and left, completely ignoring the issue I’d reported. At checkout, I spoke with a manager and explained how distressed I was by the cleanliness problems and how rude the receptionist had been when I raised my concerns. The manager apologised and told me the General Manager would contact me personally. I’m still waiting to hear from them. To make matters worse, I booked through Expedia, and I later discovered th

The staff are AMAZING! The hotel was very welcoming and helpful. The hotel and room were very clean. Lastly, the bar staff were very professional and fun! Great time! We will be back!! Thank you!

Check-in was smooth and the first impression of the hotel was very positive. When I entered the room, it was newly decorated, modern, and looked fantastic. Unfortunately, that impression didn’t last long. As soon as I used the bathroom, I found toilet paper stuck to the walls, along with numerous hairs in the shower and on the bathroom floor. When I checked the bed, I also found two hairs in it. These certainly weren’t mine, as I’m bald. I immediately reported this to reception, expecting the issue to be resolved quickly. Instead, I was told that if I wanted to change rooms, I would have to pay. I explained that I wasn’t asking for an upgrade—I simply wanted a clean room. The receptionist was dismissive and told me I would have to wait until the morning when the manager was available. No one assisted me that evening. The following day, housekeeping visited my room. They cleaned the bathroom but didn’t change or remake the bed. As I didn’t feel comfortable sleeping in it after finding hairs, I had slept on top of the sheets. Housekeeping simply adjusted the pillows and left, completely ignoring the issue I’d reported. At checkout, I spoke with a manager and explained how distressed I was by the cleanliness problems and how rude the receptionist had been when I raised my concerns. The manager apologised and told me the General Manager would contact me personally. I’m still waiting to hear from them. To make matters worse, I booked through Expedia, and I later discovered th

The staff are AMAZING! The hotel was very welcoming and helpful. The hotel and room were very clean. Lastly, the bar staff were very professional and fun! Great time! We will be back!! Thank you!

Check-in was smooth and the first impression of the hotel was very positive. When I entered the room, it was newly decorated, modern, and looked fantastic. Unfortunately, that impression didn’t last long. As soon as I used the bathroom, I found toilet paper stuck to the walls, along with numerous hairs in the shower and on the bathroom floor. When I checked the bed, I also found two hairs in it. These certainly weren’t mine, as I’m bald. I immediately reported this to reception, expecting the issue to be resolved quickly. Instead, I was told that if I wanted to change rooms, I would have to pay. I explained that I wasn’t asking for an upgrade—I simply wanted a clean room. The receptionist was dismissive and told me I would have to wait until the morning when the manager was available. No one assisted me that evening. The following day, housekeeping visited my room. They cleaned the bathroom but didn’t change or remake the bed. As I didn’t feel comfortable sleeping in it after finding hairs, I had slept on top of the sheets. Housekeeping simply adjusted the pillows and left, completely ignoring the issue I’d reported. At checkout, I spoke with a manager and explained how distressed I was by the cleanliness problems and how rude the receptionist had been when I raised my concerns. The manager apologised and told me the General Manager would contact me personally. I’m still waiting to hear from them. To make matters worse, I booked through Expedia, and I later discovered th

The staff are AMAZING! The hotel was very welcoming and helpful. The hotel and room were very clean. Lastly, the bar staff were very professional and fun! Great time! We will be back!! Thank you!