Kerala Luxury Vacations

If you’re looking for the Relais & Chateau experience you won’t find it here. The hotel falls far short of all my previous R&C stays around the world. The hotel is generally a bit tatty and could use full redecoration. There are other issues too, like electric sockets that are loose in the wall, or that don’t work. We had several problems with our room, which were resolved but shouldn’t have happened in the first place. The restaurant service was very slow; dishes come out of the kitchen seemingly at random and we were left to wait over 40 minutes for tea and coffee at breakfast one morning. There is definitely a lack of attention to detail that I’d expect from a Relais & Chateau property. Away from the restaurant the service was ok, quite good in some cases but nobody went the extra mile as we experienced in other 5-star hotels across Kerala. One final point: the whole property felt really soulless with no atmosphere. I really wanted to like this hotel but unfortunately that wasn’t to be the case.

Hotel and rooms were clean.. airport pickup was smooth and convenient. Once you land in cochin airportand you call the hotel they send the car. Friendly staff. Hot water available in the room. The only issue I had was with the bathroom shower. While showering the water was seeping out to the non wet area as the seal of the door with the bathroom floor was not proper. Food at the restaurant was also good.

We went for this place to enjoy the beach, beach resort - this was a wellness spa and the beach is messed up with port construction- a massive part of the beach is gone. They need to make people aware of this, I would not recommend this as a beach resort - it is a wellness resort - the fact that it is on the beach is just - wrong advertising. I would like my money back based on inaccessible beach. Rest of the resort amenities are good. The SPA is amazing. Food is good and the staff are super polite.

We went for this place to enjoy the beach, beach resort - this was a wellness spa and the beach is messed up with port construction- a massive part of the beach is gone. They need to make people aware of this, I would not recommend this as a beach resort - it is a wellness resort - the fact that it is on the beach is just - wrong advertising. I would like my money back based on inaccessible beach. Rest of the resort amenities are good. The SPA is amazing. Food is good and the staff are super polite.

Excellent property and nice ambience and right in the main road with access to all facility . Easy to access Uber or taxis .

Epic breakfast buffet! Surprising only that there was no S Indian coffee offered in the breakfast. A measure of the western client focus? Rooms were great and nice views of the city and backwaters. Very helpful staff.

If you’re looking for the Relais & Chateau experience you won’t find it here. The hotel falls far short of all my previous R&C stays around the world. The hotel is generally a bit tatty and could use full redecoration. There are other issues too, like electric sockets that are loose in the wall, or that don’t work. We had several problems with our room, which were resolved but shouldn’t have happened in the first place. The restaurant service was very slow; dishes come out of the kitchen seemingly at random and we were left to wait over 40 minutes for tea and coffee at breakfast one morning. There is definitely a lack of attention to detail that I’d expect from a Relais & Chateau property. Away from the restaurant the service was ok, quite good in some cases but nobody went the extra mile as we experienced in other 5-star hotels across Kerala. One final point: the whole property felt really soulless with no atmosphere. I really wanted to like this hotel but unfortunately that wasn’t to be the case.