Vacaciones de ski en Sun City

This place is terrible, it has been neglected and looks nothing like the pictures on this app. The furniture is very old and worn and the bedding was so used and had blood marks and other stains on it. I booked the executive room for my family and I and it was everything but an executive suite... the pillows were dirty, there wasn't even clean bedding put on, the kitchen lacked basic necessities, it was just a nightmare. You can see that the hotel is having financial hardship because the place looks like it hasn't been taken care of. I wpuld not recommend this place to anyone. To crown matters off the hotel would not even refund us because we left the property because we could not stay there...very disappointing for sure.

Una atención y calidad super, servicio al cliente de primera.

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Una atención y calidad super, servicio al cliente de primera.