Garmisch-Partenkirchen Ski Vacations

Very disappointing stay, mainly because of the unacceptable behaviour of the reception staff. They were consistently rude, unfriendly and at times genuinely insulting towards both us and our children. The worst incident was when they actually accused our children of taking a cushion from the restaurant area — an absurd and offensive accusation that left us shocked. The facilities are dated, there was an unpleasant smell throughout the hotel during the morning hours, towels were not replaced and even basic toiletries such as soap were not refilled. We can overlook an older hotel or minor housekeeping issues, but we cannot overlook being treated disrespectfully, particularly when that behaviour extends to our children. Hospitality starts with how you treat your guests, and in our experience this hotel failed completely in that respect. We would certainly not return or recommend it to other families.

Very disappointing stay, mainly because of the unacceptable behaviour of the reception staff. They were consistently rude, unfriendly and at times genuinely insulting towards both us and our children. The worst incident was when they actually accused our children of taking a cushion from the restaurant area — an absurd and offensive accusation that left us shocked. The facilities are dated, there was an unpleasant smell throughout the hotel during the morning hours, towels were not replaced and even basic toiletries such as soap were not refilled. We can overlook an older hotel or minor housekeeping issues, but we cannot overlook being treated disrespectfully, particularly when that behaviour extends to our children. Hospitality starts with how you treat your guests, and in our experience this hotel failed completely in that respect. We would certainly not return or recommend it to other families.

Very disappointing stay, mainly because of the unacceptable behaviour of the reception staff. They were consistently rude, unfriendly and at times genuinely insulting towards both us and our children. The worst incident was when they actually accused our children of taking a cushion from the restaurant area — an absurd and offensive accusation that left us shocked. The facilities are dated, there was an unpleasant smell throughout the hotel during the morning hours, towels were not replaced and even basic toiletries such as soap were not refilled. We can overlook an older hotel or minor housekeeping issues, but we cannot overlook being treated disrespectfully, particularly when that behaviour extends to our children. Hospitality starts with how you treat your guests, and in our experience this hotel failed completely in that respect. We would certainly not return or recommend it to other families.

What a wonderful stay. Close to town and the train. Clean and comfortable. We loved the breakfast as well.