Maxorata Ski Vacations

Yes had supper time staff were very helpful food was good Ron

Overall a great hotel. Strong points are as follows; quite tidy and neat in the communal areas, good food at the breakfast and dinner buffets, polite staff, brilliantly easy access to the pool, complimentary cava in the afternoons, breathtaking views from the sea facing room! So pretty strong on most fronts. Negatives are as follows; caters mostly to German travellers but would certainly help if English proficiency was stronger amongst reception. Needless to say they were extremely helpful and did their best to understand me and my requests, so this is a minor (more of an experience thing than a functional thing). The next negative was with room cleanliness- now dont get me wrong they are spotless to the naked eye! But I did find a couple of light-ish wood louse looking creatures, once crawling up the bed and another time on arrival inside the cupboard. The housekeeping staff were awesome though, and did a fantastic job at cleaning the room each time they attended. So for this reason I only deducted one star for cleanliness. At least there weren’t any bed bugs. Facilities I gave a three because for starters, the gym is tiny- very difficult to get a workout in there when it was busy. I was expecting it to be small but some minor tweaks could certainly helped, e.g. making the mirror above the dumbells stretch the width of the wall so both benches can see their reflection. Secondly, some form of paid room service would’ve been nice for lunch.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

I'll start with the good. The guest experience staff were the one thing that stopped me walking out of this hotel and losing my money to find alternative accommodation. They did everything in their power to improve the experience. There were also some very nice, helpful staff in the hotel who were lovely to deal with. Sadly this is NOT a 5* luxury hotel. At best this would scrape 4* in my opinion. Reception was underwhelming but nice enough. But once being directed to our room everything went from Borderline 5* to 3*. The cheap floor tiles in finishes. Much of which needs renovation. Our room floor was filthy so we had to get reception to get a cleaner to mop the floor properly. And I still cannot fathom a separate WC in each room with no wash hand basin! The room looked ok but all the doors were cheap, badly fitted and badly painted but the beds were a good size and comfy. We were moved to Grand Club and a suite to make amends which was a nice touch. Room still quite basic but better. Sadly the aircon leaked every 2 days. Buffet food ok. Restaurant food was awful. Asian used freeze dried noodles. Mexican not very Mexican. Grill not great. Italian was ok apart from the service and Ola was by far the best. Thankfully We got a decent price otherwise I'd have been a lot more disappointed but we overheard many unhappy people around the pool stating how bad this place was for 5*. Once again credit to Guest Experience for their efforts!

Really lovely hotel, good rooms and beautiful sea view. If you’re looking for peace ans relaxation, then this is definitely the place for you. The restaurant was excellent with a good selection of food to choose from and cooked really nicely. Cocktails were made to perfection! Only thing which could have been better was to have access to a shop for snacks and provisions as the nearest supermarket was about a 30 minute walk away! Orje

Overall a great hotel. Strong points are as follows; quite tidy and neat in the communal areas, good food at the breakfast and dinner buffets, polite staff, brilliantly easy access to the pool, complimentary cava in the afternoons, breathtaking views from the sea facing room! So pretty strong on most fronts. Negatives are as follows; caters mostly to German travellers but would certainly help if English proficiency was stronger amongst reception. Needless to say they were extremely helpful and did their best to understand me and my requests, so this is a minor (more of an experience thing than a functional thing). The next negative was with room cleanliness- now dont get me wrong they are spotless to the naked eye! But I did find a couple of light-ish wood louse looking creatures, once crawling up the bed and another time on arrival inside the cupboard. The housekeeping staff were awesome though, and did a fantastic job at cleaning the room each time they attended. So for this reason I only deducted one star for cleanliness. At least there weren’t any bed bugs. Facilities I gave a three because for starters, the gym is tiny- very difficult to get a workout in there when it was busy. I was expecting it to be small but some minor tweaks could certainly helped, e.g. making the mirror above the dumbells stretch the width of the wall so both benches can see their reflection. Secondly, some form of paid room service would’ve been nice for lunch.

Would never stop here again . Been 6 times never a problem but this time was not good at all. Bathroom was disgusting with such a bad smell. Took 3 days to come and clean irmt. Our fridge was full of ants and the food had toall put in the bin. Was told come back and we will sort a refund for the food never happened said they will email me but never did.Have to fight for a sunbed round the pool. 88 sunbeds for 200 guests. Bar staff very moody.Ants everywhere in the apartment .Never again