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"The property was 5 star appropriate. Staff was nice and the entire resort was clean. "

"I loved there was something for everyone it was easy to get to not fsr from airport n easy access to get the bus to go to the shopping centers so many food chooses it is a big resort so its a lot of walking the entertainment is more on one side or main lobby area the down everything closes early pool i think was 7 nightlife 12.but overall a nice place.I would go back."

"Cool stay for one day"

"We absolutely lloved it here! The hospitality was amazing. The food was so great- I already miss it! We enjoyed our family vacation here. Everything was so convenient and clean. "

"My boyfriend and I had an amazing time and we will be back !"

"This is a great property of JWM,perfect location and ambience. The hotel inside is also looks very well. We enjoyed every restaurant and amenities offered by JW. The staff at every place was very welcoming and super helpful. We thoroughly enjoyed our full week of vacation here. Thank you.."

"Excellent property. Only negative is my early check-in request, offered directly on the resort’s website, went unanswered and I was unable to check in before 3pm "

"We conducted a large amount of research prior to making our all-inclusive resort selection for our first trip to Cancun. The time spent was well worth it. We came across many reviews referring to incredible service. They were spot on. We have been to many all-inclusive resorts, but this one had the best service by far. They serviced our room multiple times per day. It was almost as if the restaurants informed housekeeping every time we checked in to eat. Our room was always serviced upon our return from breakfast and dinner. The restaurants were as advertised and met our expectations. We highly suggest making dinner reservations for your entire trip immediately following checking in. The line for the indoor morning breakfast buffet is usually very long and we definitely observed guest getting frustrated. This was not a problem for us, as we only ate there once before finding Isla Cantoy outside that is the other restaurant open for breakfast. Not only did we find the food better there, but found the best service staff we every had at an all-inclusive resort. FANASCA, FERNANDO, and ALEX were absolution amazing!!! They knew us by name the second visit and were right there to greet us every morning for the remainder of our stay. The three of them made what was already a great vacation incredibly better. We also had the pleasure of being taken care of pool side all week by ELIZATETH. Our drinks were never empty, and always served with the most pleasant smile and attitude. "

"This resort is great! The staff is amazing. The entertainment is the best! Ruben with the entertainment staff is the best! "