Top Hotels Near Laguna Ciega in Downtown Cancun

"Clean property, large suites, pool nice, "

"Please beware when looking into booking this property. I booked a room at this hotel but there are two hotels on this property. The Oh! and Smart Hotel. I was given a room at the Smart hotel which is the more economical and less updated of the two and has a price difference. When I asked about it in the lobby, they did confirm that there was a difference in the rooms so when I asked why I was given something I had not booked they changed their story and said their was no difference and they were both equivalent. I wouldn’t know because I never got to see the room I originally booked. No where on this site does it say that they can place you in either building. Very deceiving. The elevator on the other side of the building was definitely much bigger and a lot nicer. To make matters worse, on our third and last day, they had a major leak and the lobby smelled of sewage. They also turned off the water 2hrs to check out time without the courtesy of notifying guests or even offering a solution. Worse experience at a hotel yet! "

"Everything was good. Close to the Mercado 28, just cross the street "

"Everything was great, 👍"

"Very friendly staff that helped with any needs we had. Felt very safe in the property and was very close to shops and stores."

"Small quaint hotel. Needs the pool repaired. No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct. Breakfast that is included is sparse but you can purchase other items. The rooms do not have a fridge, it would be nice"

"Nice stay. Thanks."

"Super clean, quiet spot. Walkable to everything. Fernando, the owner, is amazing! He was quick with communication and we felt safe and welcomed. Very comfortable beds. The kitchenette was stoked with everything needed to cook our own meals. We enjoyed being here so much, we booked two more nights. Highly recommend this spot. It's in walking distance to Mercado 28, restaurants, and shops. Thank you Fernando! We will be recommending your beautiful home to everyone we know. "

"It's very clean and comfortable, thank you."