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Overview of The Westin Resort & Spa Cancun

Photo gallery

Guest reviews

4.0/5 Very Good
4,440 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

Highlights

Popular LocationDelfines Beach2 min drive
Popular LocationIberostar Cancun Golf Course3 min drive
Popular LocationEl Rey Ruins4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

  • Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Villa, 2 Bedrooms, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 6
    • 2 King Beds and 1 Double Sofa Bed
    More details
  • Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Villa, 2 Bedrooms, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 6
    • 2 King Beds and 1 Double Sofa Bed
    More details
  • Room, 1 King Bed, Lagoon View

    3.8/5 guest room rating

    Room amenities

    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Lagoon View

    4.3/5 guest room rating

    Room amenities

    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Ocean View

    4.2/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Ocean View

    4.3/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Cancun

Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighborhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Our guests appreciate the resort's quiet location.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • Sea & Stones Restaurant — 1 min walk
  • Arena Sports Bar — 1 min walk
Questions about this property?Find answers

About this property

The Westin Resort & Spa Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 379 rooms offer free WiFi, pillowtop beds, and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate bathtubs and showers, and coffee makers.
The Westin Resort & Spa Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.
This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
3 restaurants
1 poolside bar and 1 bar
24-hour room service

Things to do

6 outdoor pools
Aerobics classes
Basketball
Children's pool
Fitness center
Full-service spa
Outdoor tennis court
Pilates classes
Playground
Sauna
Shopping
Spa tub
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

6 outdoor pools
Children's pool
Dry cleaning service
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business center
Computer station
Meeting rooms
Conference space

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sun loungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Reflexology
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Pillow-top mattress

Bathroom

Free toiletries
Hair dryer
Separate bathtub and shower

Entertainment

Cable channels
LED TV

Food and drink

Coffee/tea maker
Free bottled water

More

Access via exterior corridors
Desk
In-room massage
Iron/ironing board
Laptop-compatible safe
Phone
Turndown service

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 6 April 2020 to 14 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort
The Westin & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort
The Westin Resort & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at The Westin Resort & Spa Cancun and receive a full refund?
Yes, The Westin Resort & Spa Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Resort & Spa Cancun cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 6 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Westin Resort & Spa Cancun?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 4:00 PM–anytime.
What time is check-out at this property?
Check-out is at 10 AM.
Where is The Westin Resort & Spa Cancun located?
Nestled on the beach, this Zona Hotelera resort is within 2 mi (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Cancun Interactive Aquarium are also within 6 mi (10 km).

Guest reviews

4.0
Very Good
5 - Excellent
1,731
4 - Good
1,588
3 - Okay
638
2 - Mediocre
270
1 - Poor
213
4.2
Cleanliness
4.3
Service and Staff
4.2
Amenities
3.8
Property condition

1/5

  • Liked: Cleanliness, amenities, property conditions & facilities

We were charged a $300 'deposit' for our stay Mar 10-16, 2020. We were told that we'd receive the $300 back in our account in a few days. As of Apr 4, there is no sign of the returned deposit.

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms and hotel in general very well maintained and clean, excellent service, AWESOME STAFF!

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved my stay here and will definitely be back! The location was perfect, the rooms & resort was clean, the beach is beautiful!

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service

Stayed 6 nights in Mar 2020