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Krystal Cancun

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Featured Image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
View from Room

Overview of Krystal Cancun

Krystal Cancun

3.5 out of 5

3.5/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationForum Beach1 min walk
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationChac Mool Beach6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. The area's natural beauty can be seen at Delfines Beach and Punta Sur, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Traveling with kids? Don't miss Ventura Park Cancun and Dolphin Discovery. With parasailing, windsurfing, and sailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Forum Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 2 min walk
  • Cancun Convention Center - 3 min walk
  • Chac Mool Beach - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • El Mortero — 1 min walk
  • Las Velas — 1 min walk
  • Mocambo — 4 min walk
  • Chuchito Perez — 4 min walk
  • Mextreme — 6 min walk

About this property

Krystal Cancun

Beach spa retreat walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

All inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 240 for adults and MXN 120 for children
  • 2 restaurants and 1 coffee shop/café
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/boogie boarding

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Fireplace
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

3.5
Good
Rating 5 - Excellent. 511 out of 1723 reviews
5 - Excellent 30%
Rating 4 - Good. 487 out of 1723 reviews
4 - Good 28%
Rating 3 - Okay. 312 out of 1723 reviews
3 - Okay 18%
Rating 2 - Poor. 211 out of 1723 reviews
2 - Poor 12%
Rating 1 - Terrible. 202 out of 1723 reviews
1 - Terrible 12%

3.8/5

Cleanliness

3.6/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Business traveler, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
The appearance of the hotel looked nice. Housekeeping and maintenance extorneary. Front receptionist treated us like a number, did not have patience.
Stayed 3 nights in Jun 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Started off rough. Took 1.5 hours to get checked in and into room. Room room was nice- room was was nice enough but was hot and floors were dirty. The bellboy said he’d have them swept and we turned down air and left to go eat. Came back 2.5hours later and room was still hot. Called and it took over an hour to get someone there to check. He turned thermostat and said give it another hour but it was late ans we wanted to go ahead and switch to a cooler room. I think 3rd party booking rooms are not as nice as some others. They immediately gave us a 8th floor still with ocean view and a COLD room and sent bellboy back up to help us move. They were very friendly and accommodating. I would stay here again but probably book direct.
Stayed 1 night in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice and easy to park, in the room we can hear the neighbors and the outside pretty loud enough but other than that everything was nice
Stayed 2 nights in Jun 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service
The rooms where very dirty, one day they forgot to clean our room, I called the front desk 3 times, finally they sent someone at 6pm and was given clean towels and toilet paper. The AC was on high but did not cool the room, we were sweating. The fan and hair dryer in the bathroom didn't work The elevator kept braking down and we had to use the stairs, being on the 6th floor was no vacation. What we liked was the location, the ocean view, and the pool.
Stayed 3 nights in May 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air Conditioner in room was subpar and I wondered if it even worked. Sweated while asleep for 2 nights. Major water problems in room. The water would not come out of the faucet or shower. This happened in many rooms. Front desk passed it off as a minor issue with no resolution. No Manager on site to resolve issues. Room and property are stuck in the early 80’s. Past its prime. I wouldn’t stay here if they gave me the room for free. Expedia should remove from their list. Seriously do not stay here.
Stayed 2 nights in Jun 2021