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Expedia Verified Reviews
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3.6 of 5 guest rating
Room type Options Nightly price Book
Club Room, 1 King Bed, Balcony, Ocean View
Room with view
366 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room with view
431 square feet
1 King Bed and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Standard Room, 2 Double Beds, City View
Room with view
344 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Double Beds, Balcony, Ocean View
Room with view
366 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, Balcony, Ocean View
Room with view
344 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room with view
366 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Standard Room, 1 King Bed, City View
Room with view
344 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Beach spa retreat walking distance from Cancun Convention Center

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

Location

Located in Zona Hotelera, this beachfront resort is in the entertainment district and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and El Rey Ruins are also within 6 mi (10 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Room Amenities

All 502 rooms boast fireplaces and offer 24-hour room service and plasma TVs. Guests will also find minibars, rainfall showerheads, and coffee makers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included

Hotel Amenities

Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Krystal Cancun features an outdoor pool and a spa tub. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges and a swim-up bar. Wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. This beach resort also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Krystal Cancun is a smoke-free property.

  • Elevator/lift
  • Number of bars/lounges - 4
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Swim-up bar
  • Beach umbrellas
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Business center
  • Tours/ticket assistance
  • Meeting rooms
  • Coffee shop or café
  • Free self parking
  • Steam room
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Free valet parking
  • Outdoor pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Children's pool
  • Luggage storage
  • Hair salon
  • Number of restaurants - 2
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Television in common areas
  • Total number of rooms - 502
  • Number of floors - 8
  • Wedding services
  • Number of buildings/towers - 4
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and laptop-compatible safes. 32-inch plasma televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Premium TV channels
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Soap
  • Shampoo
  • Toilet paper
  • Private bathroom
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Free toiletries
  • In-room massage available
  • Plasma TV
  • Iron/ironing board
  • Fireplace
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Shower only
  • Pay movies
  • Cable TV service
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

We should mention

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

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