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Overview of Krystal Cancun

Photo gallery

Guest reviews

3.5 / 5Good
3,232 reviews
Guests rated this property 3.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

Explore the area

Popular LocationForum Beach1 min walk
Popular LocationCancun Convention Center3 min walk
Popular LocationTortuga Beach6 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)32 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, City View

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    3.8/5 guest room rating

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Romantic Room, 1 King Bed, Balcony, Oceanfront

    3.8/5 guest room rating

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, Balcony, Ocean View

    Room amenities

    • 344 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Standard Room, 1 King Bed, City View

    3.5/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    3.9/5 guest room rating

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

    Room amenities

    • 431 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details

About this area

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. The area's natural beauty can be seen at Punta Sur and Delfines Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Traveling with kids? Don't miss Ventura Park Cancun and Dolphin Discovery. With parasailing, windsurfing, and sailing nearby, you'll find plenty of adventures in the water.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Forum Beach - 1 min walk
  • Cancun Convention Center - 3 min walk
  • Cancun Interactive Aquarium - 4 min drive
  • Tortuga Beach - 6 min drive
  • La Isla Shopping Mall - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 32 min drive

Restaurants

  • El Mortero — 1 min walk
  • Las Velas — 1 min walk
Questions about this property?Find answers

About this property

Krystal Cancun

Beach spa retreat walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.
This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
2 restaurants and 1 coffee shop/café
4 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Things to do

Aerobics classes
Beach volleyball
Children's pool
Fitness center
Full-service spa
Outdoor pool
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Surfing/boogie boarding

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Playground

Conveniences

Elevator
Free newspapers in lobby
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

5 meeting rooms
Business center

Outdoors

Beach umbrellas
Beachfront location
Garden

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility

More

Beach towels
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Free cribs/infant beds

Bathroom

Free toiletries
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

32-inch plasma TV
Cable channels
Pay movies
Premium channels

Food and drink

Coffee/tea maker
Minibar

More

Fireplace
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 10 April 2020 to 10 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
  • For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at Krystal Cancun and receive a full refund?
Yes, Krystal Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Cancun cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Krystal Cancun?
As of Jun 1, 2020, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jun 13, 2020 start from $85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does Krystal Cancun have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Krystal Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at Krystal Cancun?
Check-in is from 3:00 PM–anytime.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Krystal Cancun located?
Located in Zona Hotelera, this beachfront resort is connected to the convention center and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Punta Sur and Aquaworld are also within 6 mi (10 km).

Guest reviews

5 - Excellent
813
4 - Good
1,075
3 - Okay
663
2 - Mediocre
382
1 - Poor
299
3.8
Cleanliness
3.6
Service and Staff
3.6
Amenities
3.5
Property condition

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Mar 2019

    3/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    It was very close to many bars, clubs, there was an amazing food truck with the best tacos right outside, helpful for night snack or after club binge, checking was absolutely terrible, taking well over an hour, the lobby floors were extremely slippery and hard to walk on with high heels, there had been bad weather so the beach was un-swimmable, but the water looked crystal clear, beds were comfy but room decor felt out-dated. Since it’s close to all the action, it can be pretty loud, the pool area needs more light at night, don’t loose your swim towels, the beach itself was amazing, and watching the sunset from that point was breathtaking.

    Stayed 2 nights in Jun 2018

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 6 nights in Nov 2018

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 7 nights in Mar 2020

      1/5

      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 8 nights in Feb 2020