Hampshire, England Hotel Rooms at the Recommended

An excellent time was had by all as it was my niece's wedding. Due to the lengthy time we had to wait from arriving at the hotel before the wedding breakfast I think some nibbles could have been handed around with the welcoming pimms!

Faultless - went there for our honeymoon with 2 friends - had ground floor rooms onto garden which was perfect - chose to eat in zen garden restaurant - amazinggggggg food - spa and swimming pool wonderful and relaxing - lunch in French bistro which was amazing and really good value - all in all had an amazing day and would recommend to anyone - will be saving pennies to return for out next special occasion. P.s. fantastic queen size beds"

We did not know what to expect as we booked at the last minute (5 night stay), we were over the moon with the Hotels rural position, beautiful views of the Marina and the Beaulieu river, the staff couldn't have been more helpful always with a smile, the food is excellent in the bar or restaurant I recommend the fish sharing plater, plenty to do in the area can't wait to go back.

Booked to attend wedding, room was on the 3rd floor and access through doors and up stairs was very tight once you were past the main staircase. The room was a decent size and provided us with a good night sleep. Breakfast included both a good choice of fruit, yoghurt and cereal and a good quality cooked breakfast as well. The hotel also hosted the wedding and did a very good job, the staff in general were very efficient and pleasant, but I am always surprised when some bar staff feel it is more important to empty dishwashers rather than serve when there is a queue of people waiting at the bar, surely they could serve people then go back to that task afterwards.

We drove through picturesque Burley, a place we always wanted to stay in the new forest, looking forward to a one night break after a few days Cornwall on the way back to Brighton.We had seen reviews that spoke of great service, good pool, and a slightly run down interior. We walked in the front door, to be greeted with a fairly dated, but reasonable looking area. At reception it started going down hill. I was presented with an invoice for £36 over the price I booked, and really patronised by the receptionist. I didn`t get any less frustrated having to listen to a cringy flirtatious phonecall while my wife and I were stood there, which was eventually about us and adjusting our room price. Eventually it was resolved, although I thought I had booked B&B, it was room only. The thought of staying at reception (any longer) to adjust it was too much to handle, so we just decided to go elsewhere for breakfast in the morning. That ordeal over we decided to go for a swim ... really good pool set up with changing rooms and a sauna etc. However Sauna was not working, and areas were generally run down, cracked, peeling. The pool was too cold to really enjoy, so we endured it for about 15-20 mins but then had to get out. On our way back now we had started looking we could see dirty/greasy doors, and loads of bits to do on cracked walls etc. Back in the room my wife found hairs in the bath, and the bed seemed to have a slope in the middle. This and the wailing/screaming child next door...