In-room safe, iron/ironing board, free cribs/infant beds, bed sheets

Reviews of Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 398 out of 1009 reviews" "
Rating 8 - Good. 314 out of 1009 reviews" "
Rating 6 - Okay. 155 out of 1009 reviews" "
Rating 4 - Poor. 85 out of 1009 reviews" "
Rating 2 - Terrible. 57 out of 1009 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1 bedroom condo in Terrace building was clean, comfortable and charmingly decorated with a rustic alpine motif. Fireplace and size was excellent for a family of 4 adults. Kitchen and bathroom was well stocked. The Dove brand toiletries were a nice touch. The 4th floor condo had easy access to the building’s hot tub (it was out of order for the first 3 nights of our stay), bbq area and Activities Center. Alternative rooftop hot tub was sought and enjoyed in another building. Shuttle transport to the Stagecoach Lodge and to South Lake Tahoe ran regularly. Underground parking was convenient in a snow storm. We had a thoroughly enjoyable stay and will return!
Stayed 4 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 28, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. They are a time share so we were asked to attend a preview. We declined. All amenities were fantastic. We booked the suite and it included a fire place and jacuzzi tub
Stayed 3 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 25, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 19, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Tahoe Ridge Resort.

10/10 Excellent

Kevin

Traveled with family
Fabulous views from the suite
Stayed 6 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 13, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Great access to skiing and great views!
Stayed 3 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 13, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

4/10 Poor

Iona

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
it took me one whole hour just to figure out how to check into my room and how to find my room after i already did the first check in. i was driving around in the cold went to my building but apparently i don’t get my keys from my building. i went to a club house to check in they tell me go to my building reception and ill get keys i get there and there’s no reception i call they tell me i have to drive back to the club house and go to a desk across from the check in desk to check in again to get my keys THEN go to my room. why can’t there just be one easy check in? running around for an hour was ridiculous. on top of that walls are paper thin our neighbor kept opening and closing doors keeping me awake at 5am. and to top it off they over charged me an extra night. i’ll never be staying here again
Stayed 3 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 11, 2024
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 6, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 25, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 Okay

Jonathan

Business traveler
Disliked: Property conditions & facilities
Property is very tired looking. Some weird smells in corridors.
Stayed 1 night in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 22, 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The villa had gorgeous views from all windows and the fully functional kitchen with dishwasher and the washer/dryer were great for our family mini vacation. Beds were comfortable and the villa was clean when we arrived. However, there was no housekeeping during our 4 night stay, and the coffee and detergent provided were not enough for the stay.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 22, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Good

Max

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Large 2 Bedroom incl. full kitchen, laundry 3 TVs - ideal for a family
Stayed 3 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 22, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Good

Heather

Stayed 3 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 21, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Good

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except sauna wasn’t working and constant noise from the street (don’t forget earplugs)
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

James, San Jose

Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 20, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Glen

Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 20, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and big rooms
Stayed 6 nights in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Property is in serious need of a renovation.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

6/10 Okay

Elizabeth

Stayed 1 night in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

10/10 Excellent

poornima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Damon Farley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time to stay here...would recommend.
Stayed 6 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. But was very disappointed that the hot tub was under construction, it was the main reason why I booked this hotel was for the ridge view Tahoe view hot tub and could not use it. I wish I was notified it was not available.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

Daniel

Stayed 1 night in Nov 2023
Response from Holiday Inn Club Vacations, Incorporated on Nov 15, 2023
Thanks for your rating. Hopefully, your next stay will be 10 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Tahoe Ridge Resort.

10/10 Excellent

Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff
Stayed 1 night in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 28, 2023
Thank you for letting us know you had a great experience with us. We’re thrilled to see this rating and hope you’ll be back to see us again soon at Tahoe Ridge Resort!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room, hasty cleaning lady
The reception at the front desk was very welcoming and that was the only good thing about this hotel. The room we got was not clean, there were hairs everywhere, on the floor, in the shower and on one pillow case. The checkout was at 10am, the cleaning lady knocked on our door ~9:10am to see if she can start cleaning! As it took us a few minutes to get to the door, saw her checking on us from the window!
Stayed 1 night in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 24, 2023
It’s always our aim to make sure guests have a positive experience, and we hate to hear this did not ring true for your recent stay with us at Tahoe Ridge Resort. We appreciate your taking the time to share your comments and rating. We’re sorry we did not meet your expectations.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was not a fan of being drawn for a timeshare presentation. Some of the hot tubs needed to be cleaned. Suites we amaing in size and we clean.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 24, 2023
Thank you for letting us know about your experience with us at Tahoe Ridge Resort. We appreciate your comments and this rating and hope you’ll be back to see us again soon.

8/10 Good

Heather

Stayed 2 nights in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 24, 2023
Thank you for letting us know about your experience with us. We’re thrilled to see this rating and hope you’ll be back to see us again soon at Tahoe Ridge Resort!

2/10 Terrible

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 18, 2023
It’s always our aim to make sure guests have a positive experience, and we hate to hear this did not ring true for your recent stay with us at Tahoe Ridge Resort. We appreciate your taking the time to share your comments and rating. We’re sorry we did not meet your expectations.

10/10 Excellent

Elder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far enough from the city for quietness but close enough for the family activities
Stayed 2 nights in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 17, 2023
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Tahoe Ridge.

2/10 Terrible

Marco

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Holiday Inn Club Vacations, Incorporated on Oct 17, 2023
It’s always our aim to make sure guests have a positive experience, and we hate to hear this did not ring true for your recent stay with us at Tahoe Ridge. We appreciate your taking the time to share your comments and rating. We’re sorry we did not meet your expectations.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.
Stayed 1 night in Sep 2023
Response from Holiday Inn Club Vacations, Incorporated on Sep 30, 2023
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Tahoe Ridge Resort.

2/10 Terrible

Rachel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
After a long drive waited an hour in line just to check in, front desk was understaffed. Then our neighbors in the adjoining room were loud and partied all night until 5am. We called security twice.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Club Vacations, Incorporated on Sep 23, 2023
It’s always our aim to make sure guests have a positive experience at Tahoe Ridge Resort, and we hate to hear this did not ring true for your recent stay with us. We appreciate your taking the time to share your comments and rating. We’re sorry we did not meet your expectations.

10/10 Excellent

America

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular! Definitely will stay here again.
Stayed 1 night in Sep 2023
Response from Holiday Inn Club Vacations, Incorporated on Sep 5, 2023
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

2/10 Terrible

Ricardo

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are a scam. Their "non refundable" cancelation policy is a scam. Wife made a mistake of booking the wrong date by one day, tried to cancel the reservation literally 5 minutes later through different channels and they refused. Charged us full price for time that we couldn't be there. That's what I call scammers. Don't do business with scammers. Hotel staff acted rudely on the phone when refusing to cancel and refund. Never going to stay at any hotel in their scamming hotel chain again and neither is my family.
Stayed 1 night in Aug 2023
Response from Nina on Aug 31, 2023
I truly apologize for your experience with our staff. Even if they are unable to refund, they should be nothing but kind, professional and courteous.

8/10 Good

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely cheaper than staying downtown. We were there for the Darius Rucker concert. We liked the breakfast included and the gym facility. We did not like no A/C, the pillows or the bed. The drive isn't bad to go to the casinos (you have to be prepared to pay $25-30 for parking), but I don't recommend it if you plan to drink as the road is very windy, dark and precarious. The shuttle service is helpful, but if you're out late, you are paying to get back between $30-50. The facility is spread out, so be prepared to walk around a little bit. Plenty of covered parking. This place would be ideal for winter time as it seems very cozy. There are activities for a nice family vacation. Staff were very helpful and polite. This is a time share, so be prepared for it to be offered, but they weren't pushy, which was pleasant. They understand you are there to relax.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 23, 2023
Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

MaryAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price!
The room was very clean, comfortable and spacious. We will definitely be coming back with the children as there are a lot of activities for all on the property. Only a few miles away from downtown South Lake Tahoe. Loved our stay.
Stayed 1 night in Aug 2023
Response from Holiday Inn Club Vacations, Incorporated on Sep 1, 2023
What a delight to see your kind rating. It’s been our privilege to host families for over 30 years, and it never stops being fun for us! We look forward to seeing you again soon at Tahoe Ridge Resort.

6/10 Okay

SHRUTHI MURTHY

Liked: Cleanliness, staff & service, amenities
Holiday Inn has given the facility(South Plaza) where they were doing construction work, how can they spoil people vacation by making constant construction noise. shuttle bus service never runs in property as promised. Drivers always give reasons for not showing up.
Stayed 5 nights in Aug 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 11, 2023
We hate to see that your recent stay at Tahoe Ridge Resort wasn’t what you hoped it would be. Thank you for your rating. We take this feedback seriously and appreciate your taking the time to share it.

10/10 Excellent

Didia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be coming back to ANY holiday inn club resort. It was a great experience exploring the are and the staff is amazing.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 7, 2023
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

Philip

Traveled with family
Liked: Staff & service, property conditions & facilities
Nearly have the resort, four buildings are under construction and the respective owners have all been moved to the other half of resort making availability extremely limited. They should make this info available to perspective renters. Had we known we would have chose a different resort. The good parts of this unit is it was very well appointees. Beautiful kitchen and jacuzzi master bathz
Stayed 1 night in Aug 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 5, 2023
Thanks for your comments and rating. Hopefully, your next stay will be 5 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Tahoe Ridge Resort.

6/10 Okay

Alessandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the property was clean and full of activities that my children enjoyed. there was 1 episode from a member of the staff , William, who literally kicked me out from the gym because was time to close the facility and I had only 3 minutes left for my cardio.
Stayed 7 nights in Jul 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 5, 2023
We can do better. Please visit us again soon at Tahoe Ridge Resort so we can make your stay everything you were expecting and more! Thank you for your comments and rating.

4/10 Poor

Leonard

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No A/C in units andit was hot. Staff said they'd deliver fan to unit but never did.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Club Vacations, Incorporated on Aug 2, 2023
We hate to see that your recent stay at Tahoe Ridge Resort wasn’t what you hoped it would be. Thank you for your rating and comments. We take this feedback seriously and appreciate your taking the time to share it.

10/10 Excellent

Luanne, Lenexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Holiday Inn Club Vacations, Incorporated on Jul 19, 2023
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

2/10 Terrible

Alexandra

Traveled with family
Disliked: Staff & service, room comfort
I was un pleased before my arrival. I had contacted hotels.com for refund and the hotel did not want to accommodate. I had to leave early because the hotel was secluded from everything else. Did not feel safe
Stayed 1 night in Jul 2023
Response from Holiday Inn Club Vacations, Incorporated on Jul 11, 2023
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

8/10 Good

John

Traveled with family
Liked: Cleanliness
Beautiful scenic view. The check-in process was easy and staff was very welcoming.
Response from Holiday Inn Club Vacations, Incorporated on Jun 29, 2023
Thanks a million for taking the time to rate your stay at the Tahoe Ridge resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holiday Inn Club Vacations, Incorporated on Jun 27, 2023
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Tahoe Ridge resort!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Holiday Inn Club Vacations, Incorporated on Jun 22, 2023
Thanks for your rating! Hopefully, your next stay will be 5 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Tahoe Ridge Resort.

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023
Response from Holiday Inn Club Vacations, Incorporated on Jul 6, 2023
5 star vacations are what we strive for at the Tahoe Ridge resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!