Sheraton Needham Hotel

The hotel met all of our expectations. Rooms were very clean. Excellent facilities.

location- very good. Staff- always busy to answer questions. The AC produced so much noise that I had to turn it off. When I came back in the evening, the room was not done

Convenient off the highway, very clean and spacious

The reservation was not honored and the front desk staff was rude when we asked for clarification. The additional charge for parking was not well advertised and the garage was not secure. As we were checking out in the morning, we found the coffee at a cost.

Room was nice, bed was very comfortable. Staff is friendly. Ice machines were not working on floors 3+5. I feel the house keeping rushed through the room. There looked like to be oil or grease stain on one pillow case. There was a smeared poop stain on the back rim of the toilet seat when I lifted the cover. There was dust underneath the glass on the counter tops which made it look like it was not dusted on top. And lastly there were cob webs in each corner of the room on the outside window side.

Convenient, inexpensive hotel. Friendly staff. .....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

everything was great from gym pool to the room but the breakfast I odered was wrong and over charged which make me feel like o got ripped off . I ordered 4 eggs with some white toast one orange juice and one water. I end up getting 4 eggs with potatoes and bacon which the hotel charged me 49 dollars. Come on that way over priced

over all positive experience transportation disappointing

I know from experience that hotels are never at their best when fully booked, and we happened to book on such a night. We booked a suite room at a higher price, but on arrival were told that the reservation came through as a regular (non-suite) room and they physically had no suite rooms left. After seeing my confirmation on my tablet, they did agree to at least give us lounge access (free breakfast) but no further compensation. Without any alternative options we took the regular room and dealt with Expedia later, who gave us a coupon for a future booking. The regular room was comfortable in general, big enough, modern and clean, but turned out to be very noisy. We had a family with a small child next door and at 6AM, the yelling started and didn't stop until we checked out 5 hours later. The problem was actually the door between rooms that you can open up if you're with a larger party using both rooms - this door blocked basically *no* sound. (My wife and I are experienced enough to know about things like this, which is why we booked a suite room!) We were also disappointed that there was no fridge at all in the room - all the more important in an area without a lot of late-night convenience options. Want a cold drink? Buy one at the bar - that's about the only option. Really kind of a disappointing stay, and I'm being charitable giving 3 stars for our experience but if you're not as unlucky as we were, this hotel's probably not that bad.