Comfort Inn Ottawa West Kanata

Everything seemed good, the breakfast was ok, the room was ok. It was OK (a bit pricey but that is Ottawa for you....)

It was very clean and front desk was very helpful. It was just an overnight stay breakfast was very good. Included in the price

Was very clean and good rooms service. No noise and very comfortable for a short stay around 1-2 nights. Free breakfast and parking is good.

I stayed one night. Overall is very good hotel, clean room, cozy interior,

Third time staying here. They have renovated and done a good job. As I was traveling with two dogs the patio door giving outside access was a bonus. Make your own waffles at breakfast were a treat.

We have stayed at this hotel before, and had a very different experience. The only positive feature during this stay was that the room was fairly clean. Otherwise... With -12 degrees Fahrenheit outside, the heater was old and impossible to regulate reliably, so we were up most of the night turning it up or down. The toilet would not flush - the water inflow was shut off - easily fixed. The sink wouldn't drain - reason uncertain - had to wash your hands very slowly... The TV and the shower were OK. The main disappointment, however, was the fact that the entire first floor of the hotel was under construction. Not minor updating, but a complete full scale renovation with dust, paint, drywall, plumbing, saw horses, etc. The entire first floor was completely shut down, including the lobby - the clerk was set up in one of the guest rooms, accessable only from the outside through a sliding patio door. To get up to our second floor room we had to walk around the building in sub-zero temperature, since any use of the first floor was prohibited. Our free continental breakfast was provided the night before in a form of a frozen apple, a frozen scone, a frozen blueberry muffin, a yogurt, and a small container of OJ. None of this was disclosed to us in the two months between booking and check-in. Also, no soda machine was available, and we were sternly advised that the bottle of water in the room would cost us extra!

The motel was under heavy construction with the workers bringing in materials right outside our door. The towmotor unloading the semi trailer right outside our door. The rooms were run down and the beds were only doubles which were far too small for 2 people to sleep on. I was not informed this motel was under construction by expida and you should be informed on these issues. I won't trust expida to ever book my room again. I asked the manager for a discount but because I booked through expida he couldn't. He also told me expida billed me far more than what he was billing customers because of the huge inconvienance

overall the staff and cleanliness of the hotel were acceptable. However waking up to construction at 9am on a Sunday was very unpleasant. I'll go back, but only when construction is finished.