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Overview of Sheraton Ottawa Hotel

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1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe

Sheraton Ottawa Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Explore the area

    Popular LocationParliament Hill7 min walk
    Popular LocationByward Market Square14 min walk
    Popular LocationNational Gallery of Canada16 min walk
    AirportOttawa, ON (YOW-Macdonald-Cartier Intl.)18 min drive

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Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed, Non Smoking

5/5 guest room rating
  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Non Smoking

5/5 guest room rating
  • 396 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

4.7/5 guest room rating
  • 396 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Ottawa

Located in Ottawa, Sheraton Ottawa Hotel is in the city center. Rideau Canal is a notable landmark, and travelers looking to shop may want to visit Rideau Centre and Byward Market Square. Check out an event or a game at TD Place Stadium, and consider making time for Museum of Nature, a top attraction not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails, mountain biking, and rock climbing in the area. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Parliament Hill - 7 min walk
  • Peace Tower - 7 min walk
  • Confederation Park - 8 min walk
  • Byward Market Square - 14 min walk
  • National Gallery of Canada - 16 min walk

Getting around

  • Bayview Station - 3 min drive
  • Ottawa Station - 8 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • Carleton Grill — 1 min walk
  • Sasha's Lounge — 1 min walk
  • Presotea — 3 min walk
  • Gabriel Pizza — 3 min walk
  • Starbucks — 3 min walk

About this property

Sheraton Ottawa Hotel

Eco-friendly Ottawa hotel in Downtown Ottawa, walk to Parliament Hill
This smoke-free hotel features a restaurant, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a 24-hour business center are onsite. All 236 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences like refrigerators and coffee makers. Guests will also find pillowtop beds, iPod docks, and room service.
Sheraton Ottawa Hotel offers 236 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 50-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (CAD 29.00 per day; includes in/out privileges)
  • Extended parking on site (CAD 29 per day)

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Conference space (827 square feet)
  • Meeting rooms - 10

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in bathtub
  • In-room accessibility
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 50-inch LCD TV
  • iPod dock
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 75.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to April 4 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats welcome
2 per room
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: CAD 29.00 per day (in/out privileges)
  • Extended parking fee: CAD 29 per day
  • Late check-out fee: CAD 75.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Sheraton Ottawa
Ottawa Sheraton
Ottawa Sheraton Hotel
Sheraton Hotel Ottawa
Sheraton Ottawa
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel Hotel
Sheraton Ottawa Hotel Ottawa
Sheraton Ottawa Hotel Hotel Ottawa

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 503 out of 994 reviews
5 - Excellent 51%
Rating 4 - Good. 400 out of 994 reviews
4 - Good 40%
Rating 3 - Okay. 66 out of 994 reviews
3 - Okay 7%
Rating 2 - Poor. 15 out of 994 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 994 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property design was grest especially the stairs
Stayed 1 night in May 2021

5/5 Excellent

Stayed 2 nights in Apr 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and cozy. Staff was pretty friendly. We brought a dog and it’s pretty sweet that they provided us a dog bed and a bowl for feeding her. They also gifted a dog toy to us. We were hoping that we could find a free or cheaper parking place but parking in downtown area was indeed a headache. There were places around that offered a cheaper overnight parking rate but to make it really worth it, you need to get up early in the morning to move the car before the rate becomes expensive again... we didn’t really want the trouble so we ended up using the valet parking which was $29/day. The hotel’s location is great and close to a lot of places so taking public transit (after this whole COVID thing) might be a better idea than even bringing a car in the first place.
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit Ottawa, the location was perfect, people were nice with all my family
Stayed 1 night in Apr 2021