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DoubleTree by Hilton Ottawa Downtown
4.0 star property

Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk

Choose dates to view prices

your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Terrace/patio
Exterior detail
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast (CAD 25 per person)

Reviews

8.4 out of 10

Very good

Popular amenities

    • Restaurant
    • BarBar
    • PoolPool
    • Room serviceRoom service
    • HousekeepingHousekeeping
    • Breakfast availableBreakfast available
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Room options

Available filters for rooms
Showing 3 of 6 rooms

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed

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Exterior
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includes taxes & fees
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About the neighborhood

Map
33 Nicholas St, Ottawa, ON, K1N 9M7

What's nearby

  • Rideau Centre - 1 min walk
  • University of Ottawa - 2 min walk
  • Shaw Centre - 3 min walk
  • Byward Market Square - 6 min walk
  • Parliament Hill - 12 min walk

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪3 Brothers Shawarma & Poutine - ‬2 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel located in Downtown Ottawa
Located close to Shaw Centre and Byward Market Square, DoubleTree by Hilton Ottawa Downtown provides a terrace, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, The Albion Rooms, offers breakfast, brunch, dinner, and kids' meals. In addition to a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), bike rentals, and access to a nearby indoor pool
  • Express check-out, express check-in, and concierge services
  • An elevator, wedding services, and a computer station
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 283 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • Free infant beds, electric kettles, and daily housekeeping

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (CAD 33 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,905 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Nearby parking fee: CAD 33 per night(15 ft away; open 24 hours)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

Does DoubleTree by Hilton Ottawa Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at DoubleTree by Hilton Ottawa Downtown?

As of Sep 1, 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ottawa Downtown on Sep 8, 2024 start from $131.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Ottawa Downtown pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

What time is check-in at DoubleTree by Hilton Ottawa Downtown?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at DoubleTree by Hilton Ottawa Downtown?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is DoubleTree by Hilton Ottawa Downtown located?

Located in Downtown Ottawa, this eco-certified hotel is steps from Ottawa Art Gallery and University of Ottawa. Shaw Centre and Rideau Canal are also within 5 minutes. Rideau Station is only a 3-minute walk and uOttawa Station is 11 minutes.

Reviews

8.4

Very Good

Rating 10 - Excellent. 868 out of 1660 reviews" "
Rating 8 - Good. 474 out of 1660 reviews" "
Rating 6 - Okay. 167 out of 1660 reviews" "
Rating 4 - Poor. 84 out of 1660 reviews" "
Rating 2 - Terrible. 67 out of 1660 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Stayed 1 night in Aug 2024

6/10 Okay

Michelle

Hotel very dated in rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the location was so convenient, we really enjoyed our stay!
Stayed 3 nights in Aug 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very accommodating staff and nicely appointed guest rooms. Hotel is centrally located to major landmarks and parking is convenient. The city unfortunately has not adequately addressed rampant mental health and public drug use within the surrounding area so a return visit to the hotel and city is not on our radar.
Stayed 3 nights in Aug 2024

8/10 Good

MATTHEW, San Diego

Liked: Cleanliness, staff & service
Conveniently located hotel - walkable to city center attractions. Friendly staff, good value.
Stayed 4 nights in Aug 2024

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, except i prefer that they should had the coffee instead of espresso.
Stayed 4 nights in Aug 2024

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Good size. Close to lots of sites.
Stayed 1 night in Aug 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and friendly. The location is great, for getting around Ottawa. The downtown area is looking more and more like most large cities in Canada, no fault of the hotel... just happenstance of being down town.
Stayed 5 nights in Aug 2024

8/10 Good

Corey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel. Conveniently located near Rideau Street, the Rideau station (public transit), and CF Rideau (a large shopping centre). It is within walking distance of a few key areas such as the Rideau Canal and Parliament Hill. The room is quite standard: it was modern and clean. Overall, it is a good mid-range hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Laytisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Michele

Disliked: Staff & service
Hotel in a fantastic area near the Byward market and Rideau Centre. All walkable. A lot of construction in the area so driving is chaotic and not a big pull through to unload anything. Staff at front desk not exactly friendly. Parking was under renovations so was a hassle to find spots in area around hotel as the shopping mall is right there and spots full. When your daughter is hesitant to ask for a toothbrush from same person at front desk who checked us in, there may be a customer service issue developing. Otherwise a good place to stay if you are looking for somewhere close to the tourist spots.
Stayed 1 night in Aug 2024

6/10 Okay

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location, staff and room. Coffee maker in room was so loud it wakes up the neighbors, and grabbing a 2 coffees downstairs was $9 after paying hundreds for the room, this is unacceptable. Albion restaurant is overpriced for average food
Stayed 3 nights in Aug 2024

4/10 Poor

Donald

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel needs all staff to be on same page. One staff told me I could keep my cooler in the hotel walk in freezer overnight. I've done this 15 times in the past 15 years I've stayed at hotel. When I went to put it in desk clerk told me I can't put it in. Fine - but this needs to be the same across all staff so I can make alternate arrangements for the cooler.
Stayed 3 nights in Aug 2024

8/10 Good

Marlene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked the location of the hotel; close to everything and I could walk everywhere. Didn't like that I asked to check out a day early because of a family illness and was told that I still would be charged for the final day
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in close proximity to Byward market and the Rideau centre. It was a little noisy when I went due to construction but the amenities were great and the breakfast was top notch. I would stay here again.
Stayed 4 nights in Aug 2024

8/10 Good

Tam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jul 2024

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amnities.
Stayed 2 nights in Aug 2024

2/10 Terrible

Colin

Traveled with family
The power was off in the hotel for maintenance from 10pm to 6am so we had no lights, wifi or elevator usage. They should have comped us for the night but instead gave us a breakfast voucher. Pretty underwhelming response to such a major inconvenience.
Stayed 1 night in Jul 2024

10/10 Excellent

Meijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is not a 4 star hotel. It is 3.5 aspiring to be 4. I would not stay here again. When booking through Expedia on June 3rd, there was no mention of the upcoming renovation on their parking garage. I expected to park at the hotel and have in-out privileges but had to use indoor parking at the mall next door with no in-out privileges. It took 20 minutes of wandering around the mall with my bags to find my way back to the hotel. I was upset when I arrived and made that very clear to the afternoon manager. She admitted to me that they had added the note about the parking situation to their website a week prior in response to other customer complaints. She offered free breakfast but I declined. She told me the day manager would contact me. This never happened. I was very clear that I would be leaving a negative review. What else was bad? How about a maid knocking on my door at 8:50am to clean? Or a TV too far away from the bed to be useful, lacking channels like NBC, ABC, CBS, CNN, Discovery that you find in a '4 star' hotel. Or the most uncomfortable couch ever? The good? The room was clean, well appointed (aside from the TV and couch) and was quiet. The location is excellent - steps to the Byward Market and numerous attractions. And the staff (aside from the manager who never contacted me) were helpful and friendly. I still wouldn't return. Failing to provide accurate info when booking and management not following up with me aren't forgivable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay while visiting Ottawa ; very walkable
Stayed 1 night in Aug 2024

10/10 Excellent

Bayani

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Aug 2024

8/10 Good

Rajib

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall property was good and very close to attractions. Only the cooler was very difficult to open and the edges are very sharp. I cut my forearm as a result. Staff said they will look into it with maintenance. Room 235.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gay Doh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is incredibly convenient, with numerous shopping options just a short walk away. It's perfect for anyone who enjoys a quick and easy shopping trip without the need for a car.
Stayed 1 night in Aug 2024